Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired Job Description We would like to present you with an opportunity for aCustomer Service Specialistto join our team in Heywood on a full time permanent basis Salary: £24,843 per annum Working hours: Monday-Friday, 9am-5pm. As a Customer Service Specialist you will be responsible foracting asthe primary point of contact with customers. You willprovide the link between customers and the Transport Planning function for the operational efficiency of the business. Key Duties of aCustomer Service Specialist: Arrangingbooking slots at depotsand re-arrangingdelivery slots if required for late running loads. Contacting drivers for progress updates and revisingtimes on TMS (Transport Management System) as necessary. Managingany rejections, taking instruction from customers for the handling of their stock and organising any return loads on TMS and with Transport Planning. Maintaining a timely flow of communication with customers by telephone, email and automated delivery reports. Reviewing and updatingthe Customer Services Outstanding Delivery Report. Contacting suppliers to obtain relevant paperwork in relation to any import shipments. Inputting customs references into shipping systems and recognising when errors arise. Advising customers of transport details, enabling them to raise accurate customs declarations. Processing Proof of Delivery documents (PODs), checking all incidents have been reported and that the paperwork is stamped / signed correctly and scanning to TMS. Collating data and conducting preliminary investigations into incidents and report findings. Qualifications Good understanding of the logistics environment, ideally with experience within a similar role. Excellent attention to detail with strong IT skills. Good oral and written communication skills. Abilityto work both in a team and fromown initiative without direct supervision. Excellent organisation and analytical skills. Flexible approach to work/training. Ability to effectively prioritise your workload to meet deadlines. Additional Information As part of our drive to make Great Beara great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our people are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave 28 days inclusive of the bank holidays. Pension scheme We want colleagues to enjoy a comfortable retirementso we offer agreat contribution of 4% employee and 4% employer. Life Assurance - x2 your annual salary. Wellness Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards. Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our WinningTeam ADZN1_UKTJ