IT Support Lead
Stoke on Trent - 2-3 days on site per week
£40,000 per annum
Exciting opportunity for an IT Support Lead to ensure the smooth running of day-to-day service operations, including the proactive management of IT services and the IT support team.
Key Responsibilities:
* Support the incident management process, ensuring timely and effective resolution of IT issues, minimizing impact on business operations.
* To provide direction and consultancy in ensuring the adoption of the IT service desk processes, ensuring compliance with industry standards.
* Regularly review service desk processes and suggest improvements across all support teams / processes.
* Facilitate the effective implementation or change of operational procedures or services to deliver service improvement.
* Drive implementation of best practice methodology where it does not exist or is no longer in line with the IT Strategy.
* Provide relevant metrics and performance measurements to the IT Support Manager and other key stakeholders as required.
Key Skills:
* Proven team leadership abilities in managing cross-functional groups, including the ability to mentor and develop others.
* Hands-on experience in managing service life cycle processes such as incident, change, problem, and service level management.
* Ability to work across different business functions both internally and with 3rd parties
* Strong understanding of IT service management tools
* Excellent communication skills, with the ability to present complex technical information in a clear and concise manner to non-technical stakeholders.
* Strong interpersonal skills for managing relationships across departments and with external vendors.
* Previous experience in the daily management of a service desk.
* Understanding of work prioritisation and management within IT
Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.
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Crimson is acting as an employment agency regarding this vacancy