Day Controller Planner/SPLA Stevenage Control Room
Join to apply for the Day Controller Planner/SPLA Stevenage Control Room role at GO Airport Shuttle & Executive Car.
We are looking for a dynamic thinker to support our local planning of patient journeys. The role involves effectively planning patient journeys to and from home / health care settings using our cleric system and against set key performance indicators.
Our patients have varying clinical and mobility needs, and some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion, and empathy.
You will need a calm approach under pressure and have geographical knowledge of West Essex and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics, and our staff, keeping calm under pressure and following the Trust's vision and values.
Responsibilities include:
1. Planning transport for future dates.
2. Controlling ambulance service resources for the current day.
3. Ensuring all patients on our transport get home as quickly as possible.
Full training is provided, and the role will work on a shift basis covering a range of shifts between 0600 - 2200hrs, 7 days a week. You will be required to have some flexibility and be reliable.
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST, we bring together all our skills to provide 24-hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees to achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
For a thorough understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks prior to receiving an unconditional offer. If full employment checks cannot be achieved, your offer may be withdrawn.
How to apply
1. Read the advert and the Job Description and Person Specification (attached).
2. Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
3. Complete the online application and upload your statement. Please note, CVs are not accepted.
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