Dorset HealthCare University NHS Foundation Trust
An exciting opportunity has arisen for an experienced administrator to join NHS Talking Therapies Southampton Steps2Wellbeing. The service offers a range of evidence-based talking therapies for common mental health problems.
The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High Intensity CBT, Psycho-educational groups, and Counselling.
We need a full-time Team Administrator, Monday to Friday with Saturdays and evenings by rota. The individual will be able to ensure a confidential, efficient, and comprehensive administrative service is provided to the Steps2Wellbeing clients and staff. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative, and maintaining strict confidentiality are also essential.
The successful applicant will need to be able to work occasional evening shifts (12-8pm) and Saturdays on a rota basis.
Training will take place in the office, but once trained, this post will be split between home working and office cover in Southampton.
Main duties of the job
This is an excellent opportunity for people with the appropriate skills, including the ability to manage a high volume of calls, occasionally handle distressed clients, and provide a high level of customer care, to join a highly motivated and committed team. The successful applicants will be enthusiastic, self-motivated, and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, and the ability to cope with complex tasks using a database which requires input and questioning of client information. Previous experience of working in a busy office environment is also required. You must be able to work accurately under pressure, whilst remaining calm and courteous, and be able to work well as part of a team.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019.
Do you want to work in a vibrant and busy city with stunning national parks on its doorstep? Southampton hosts a wide range of events, from sports to culture throughout the year. It has great transport links including rail, coach, and close links to the M3. If you fancy further afield, Southampton has its own international airport, and cruises leave regularly from the ferry terminals. The delightful Isle of Wight is only a short ferry ride away.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome and can be authentic.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Person Specification
Educational Requirements/Qualifications
* GCSE level English Language or equivalent
* ECDL
* RSA 3 Keyboard skills and word processing
Skills/Experience/Knowledge base
* Experience of working within a similar office environment
* To show understanding of patient confidentiality
* Well-developed skills in communicating effectively with clients and other professionals within and outside the NHS
* Good time management skills e.g. To be able to work to tight deadlines
* Good organisational skills and ability to organise own workload
* Must be computer literate
* Good standard keyboard skills and knowledge of Microsoft Office
* Proficient in MS Word and MS Excel
* Ability to maintain sustained concentration.
* Knowledge of working within a team
* Knowledge of NHS organisation and protocols.
* Knowledge of IAPTus
Personal Qualities
* To be responsible for representing the Trust in a professional manner at all times and be able to demonstrate reasons for confidentiality.
* Professional manner in dealing with emotive material and challenging behaviour from clients.
* To be adaptive and flexible when undertaking new challenges.
* Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
* Willing to undertake further training as required by the Trust to ensure Health & Safety standards are met.
* Ability to work on own initiative whilst being a team player
Business Travel
* Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Dorset HealthCare University NHS Foundation Trust
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