Technical Helpdesk AdvisorIndustry-Plumbing and Heating£31,000-£38,000Location - West DraytonThis role is for the day shift (7am - 7pm)5 days on one week then 2 days the week afterExcellent opportunity for an individual that has strong knowledge of Plumbing and Heating and previous Technical Helpdesk experience - if this is you please read on !Job PurposeProvide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for this client's entire product range.Job tasks and Responsibilities" Customer Support" Provide exceptional high-level technical support via phone, email (and live chat) whilst meeting department KPIs and objectives." Diagnose and resolve complex technical issues related to our products promptly and efficiently especially in relation to Commercial Valves" Collaborate with the Customer Service team to ensure timely and satisfactory issue resolution." Documentation and Training" Develop and implement a robust knowledge base system that includes FAQs, troubleshooting guides and product documentation to assist customers and internal teams." Create training material and conduct training sessions for internal staff and customers on our product range." Quality Assurance" Ensure that all technical support interactions meet quality standards and adhere to company policies and procedures." Monitor customer feedback and imp...