Location : Gateshead Salary : Competitive Role Grade : 3C Contact Type : Full-Time, Permanent We are a fast-growing technology company providing high quality business solutions tailored to individual customer requirements. We are delighted to be recruiting for an experienced 2nd Line IT Engineer to provide exceptional technical support to our expanding customer base in line with an exciting new business venture. As a 2nd Line Engineer you will be required to provide the following: Provide technical expertise to our customer base and resolve issues up to a second line level on a multitude of technologies ranging from Microsoft through to VoIP deployments. Provide onsite technical support, resolving issues in a competent manner whilst communicating with internal and external stakeholders. Assist with project work ranging from server installation and configuration to network installation and configuration. Maintain a high standard of documentation, creating training material for first line support. Responsible for creating documentation of any issues that is escalated to a senior level ensuring a repeat escalation is not required. Provide regular feedback to drive technical and process improvements Required Skills & Experience: Azure Active Directory Microsoft Office 365 Administration Windows Server 2016-2022 Administration Microsoft SQL Server Administration (Database, maintenance plan management) SharePoint Administration (Sharing document library’s, editing permissions) Management and maintenance of our Anti-Virus environment Vulnerability Management and resolution Backup and recovery including DRaaS, EDR,MDR Networking, Network Access Control Administration Good understanding of general desktop, networking and peripheral technologies Extensive end user device hardware & printer support experience Significant Microsoft Windows 10 and 11 Operating System skills and experience Significant Microsoft Office Applications 2016 and 2019 skills and experience Remote software deployment Good understanding of VoIP, SIP trunks and general digital telephony Strong understanding of firewalls and networks, Ubiquity experience advantageous. Prior experience working in a fast paced environment in a similar role Excellent Communication and documentation skills The ability to work well as part of a team and individually Good decision-making skills and display the willingness to make decisions, exhibit sound and accurate judgement and include appropriate people in the decision making process The ability to set and achieve challenging goals Fault finding and troubleshooting skills essential and be logical and thorough in approach to incidents and requests ITIL Awareness Understanding best practice around security Microsoft certification advantageous What’s in it for you: In return for your hard work, we offer a competitive salary depending on experience and a benefits package, to include: 23 days holiday rising to 28, plus bank holidays Stakeholder Pension Scheme Healthcare Cashplan Voucher and discount hub Cycle to work scheme