Job summary To provide a professional front of house and telephone service. To answer enquiries, receive and relay messages, both in person and on the telephone, from patients and hospital staff, using knowledge of hospital procedures to maintain a professional front of house service. To meet the needs of the service of all users and take into account special requirements including communication impairments. You will be required to assist with the set up and close down of the department for the core working hours. You will be tasked with preparation of the patients notes and documentation needed for clinics and during the clinic sessions you will receive patients into the department, electronically check them in and on completion of their appointment session you will reconcile and book any appointment requested as appropriate. Main duties of the job These are the key areas that support the purpose of the job To maintain a professional image To recognise that the post holder will have access to confidential, personal and/or sensitive information which must not be disclosed to any unauthorised individual or agency Liaise with patients, outside agencies and other service/departments within the Trust To actively participate in the staff appraisal process To be familiar with relevant Operational, Personnel, Health and Safety Policies and Procedures including Fire, COSHH, No smoking and alcohol policies and to keep your training up to date through our Essential Training programme. CRHFT is a no smoking site It is the responsibility of every employee to actively help the Trust prevent and control infection by washing their hands effectively, carrying out their duties in a way to minimise infection, attending appropriate training and maintaining up to date knowledge and skill in infection control and prevention relating to their role. About us Chesterfield Royal Hospital is located in Calow, Chesterfield, which is situated on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is also close to Sheffield, Derby and Nottingham, thus offering numerous choices for recreational activities and lifestyles. Chesterfield Royal Hospital was officially opened by the queen in 1985 and since then it has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people. We are currently rated GOOD by the CQC. Date posted 27 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 166-SS-6887020 Job locations Chesterfield Royal Hospital Calow Chesterfield S44 5BL Job description Job responsibilities Please see the Job description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role. Follow us on Facebook and on Twitter for more: hrcrhft royalhospital WellbeingCRH Job description Job responsibilities Please see the Job description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role. Follow us on Facebook and on Twitter for more: hrcrhft royalhospital WellbeingCRH Person Specification Qualifications & Training Essential Educated to GCSE standard (or equivalent) Desirable Any office based training such as NVQ Experience Essential Previous telephone experience Previous experience working with the general public Experience in data input Proficient use of Microsoft Office programmes Desirable Previous experience working within an Healthcare setting Any office administrative experience Skills & Knowledge Essential Good organisation skills Ability to work under pressure Ability to prioritise workload Desirable Knowledge of the Medway system Problem solving skills Knowledge of office procedures Personal Attributes Essential Good verbal and written communication skills Professional manner Ability to work as part of a team Good interpersonal skills Aware of Confidentiality Person Specification Qualifications & Training Essential Educated to GCSE standard (or equivalent) Desirable Any office based training such as NVQ Experience Essential Previous telephone experience Previous experience working with the general public Experience in data input Proficient use of Microsoft Office programmes Desirable Previous experience working within an Healthcare setting Any office administrative experience Skills & Knowledge Essential Good organisation skills Ability to work under pressure Ability to prioritise workload Desirable Knowledge of the Medway system Problem solving skills Knowledge of office procedures Personal Attributes Essential Good verbal and written communication skills Professional manner Ability to work as part of a team Good interpersonal skills Aware of Confidentiality Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Chesterfield Royal Hospital NHS Foundation Trust Address Chesterfield Royal Hospital Calow Chesterfield S44 5BL Employer's website https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)