Band 3 Senior Support Worker - Stores & Distribution/ Patient Services
We are looking for an enthusiastic, helpful and hardworking individual to join our team within the Pharmacy department at Chase Farm Hospital.
In accordance with objectives set by the Chief Technician:
The post holder will be responsible for supporting the Pharmacy Stores and Patients Service Team in the provision of an efficient service to all users and in the day-to-day running of the Pharmacy Department following standard operating procedures (SOP).
Main Duties of the Job
The post holder will provide pharmacy service to patients, wards and departments. You will supervise a team of pharmacy support workers and apprentices.
The post holder will have a Level 2 in Pharmacy Service Assistant apprenticeship (or equivalent) or be willing to undertake a pharmacy apprenticeship if not qualified.
Successful applicants will be appointed into a Band 3 position if expected qualifications are met, and those requiring training will be enrolled on a pharmacy apprenticeship programme and appointed in a Band 3 annex 21 role for the duration of training.
This training opportunity will lead to a substantive Band 3 position on completion of their apprenticeship.
Apprentices are expected to work towards the attached job description and should not be expected to perform the full duties of the role until competencies are signed off. The pharmacy apprentice will learn about Pharmacy services, under the guidance, direction, control, or supervision of Pharmacists, Pharmacy Technicians, and other staff to practice the skills of a Pharmacy Support Worker. Throughout the apprenticeship, the post holder will work through Pharmacy Inpatients, Stores/ Distribution and undertake a course of study and assessment with a chosen educational provider. Alongside on-the-job training, apprentices spend a minimum of 6 hours per week of their working hours completing classroom-based learning.
About Us
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
The Pharmacy department at The Royal Free London NHS Foundation Trust is an ambitious and quality improvement focused team who are committed to optimising the use of medicines and providing the best pharmaceutical care to our patients. We are proud to lead the way in integrated training partnerships, digital transformation, and cost improvement programmes (CIP).
The Pharmacy Service comprises of Inpatient and Outpatient dispensary services, ward-based clinical pharmacy services, Medicines Information, aseptic and non-sterile production services, pharmacy stores & distribution, procurement, and homecare services. We cover a range of clinical specialties including HIV, general medicine, emergency services, surgery, rheumatology, hepatology, anti-coagulation, oncology & haematology, women's health, paediatrics and infection control.
For further information or to arrange an informal visit please contact the Deputy Dispensary Manager, Asia Khatun on: 0208 375 1485.
Job Responsibilities
1. To unpack, check, record and put away stock pharmaceutical products according to SOPs. Completing documentation including dating and signing.
2. To receive stock i.e., book goods onto the Pharmacy JAC computer system and to endorse all Delivery Notes in accordance with SOPs.
3. To report on and follow-up any identified discrepancies including invoice/delivery queries.
4. To load checked items into the automated dispensing machine.
5. To sort and file all prescriptions, requisitions, and invoices/delivery records daily and to find and retrieve such documents when necessary.
6. To process medications returned by patients and departments in accordance with COSHH and departmental regulations.
7. To prepare, monitor and record the issue of Cardiac Arrest Boxes to the correct wards and departments.
8. To handle enquiries from medical staff regarding the status of stock within the Pharmacy Department and/or their ward/department. To escalate to the dispensary manager when necessary.
9. To notify wards and departments with necessary information on stock availability and collections.
10. To ensure that any collected items are signed for by a Healthcare professional or portering staff.
11. To dispense medication accurately following current SOPs and HSWA (Health and Safety at Work Act).
12. To maintain the records of FP10HP prescription receipts and issues.
13. To manage the packing up and labelling of Pharmacy documents for storage on a monthly basis.
14. To carry out ward/department stock top-up service against an agreed stock list.
15. To assemble ward distribution boxes/containers/dispensary(satellite) orders and all other stock requests accurately and in an appropriate delivery container. This will involve heavy lifting.
16. To participate in dispensing of in-patients medications when required and to ensure that procedures relating to good dispensing practices are followed.
Person Specification
Royal Free World Class Values
* Demonstrable ability to meet the Trust Values.
Education & Professional Qualifications
* Educated to GCSE or equivalent including Maths, English, Science - Grade C / 4 and above.
* Must have successfully completed the Level 2 Pharmacy Service Assistant apprenticeship or equivalent or be willing to undertake.
Experience
* Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
* Able to prioritise workload effectively.
* Previous experience of working in a Pharmacy.
* Previous experience of working in a warehouse/distribution environment.
* Previous employment in the NHS.
Skills and Aptitudes
* Team member with an adaptable and flexible approach to work, willing to adapt to changing situations.
* Able to respond to unpredictable work patterns.
* Ability to work well as a team member.
* Demonstrated abilities to work to set procedures.
* Demonstrated ability to show attention to detail.
* Demonstrated ability to work accurately under pressure.
* Demonstrated ability to prioritise routine daily tasks using own initiative.
* Demonstrate ability to organise own workload.
* Demonstrates initiative particularly in relation to problem-solving.
* Demonstrate ability to communicate effectively using clear written and spoken English.
* Demonstrates basic numeracy skills, the ability to be able to add, multiply, subtract and divide.
* Able to move heavy loads when required.
* Familiar with computer systems and basic keyboard skills.
Personal Qualities & Attributes
* Ability to develop effective working relationships across the organization.
* Effective organisational skills.
* Ability to work in a busy environment.
* Well-motivated.
Others
* Able to do late duty, weekend duties and bank holidays as rostered.
* Appreciation of need to maintain confidentiality and security.
* Awareness of Equal Opportunities.
* Enthusiastic and shows initiative.
* Flexibility with regard to changes in work schedule.
* Good attendance record and good timekeeping/time management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£28,622 to £30,225 a year per annum inclusive of HCAS.
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