Time left to apply End Date: January 1, 2025 (28 days left to apply)
job requisition id R163907
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Department: Grocery
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.
Core Competencies
* Partnerships
* Growth mindset
* Results oriented
* Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities:
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by:
o Escorting them to the products they’re looking for
o Securing products that are out of reach
o Loading or unloading heavy items
o Making note of and passing along customer suggestions or requests
o Performing other tasks in every way possible to enhance the shopping experience
* Answers the telephone promptly and provides friendly, helpful service to customers who call.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Cleans registers, restrooms, break room, backroom; sweeps and mops the floor, and tends to supply needs.
* Assists customers in transporting purchases to their mode of transportation.
* Helps train new courtesy clerks.
* Checks prices on products.
* Pulls product forward on shelf.
* Brings carts in from parking lot and cart corral.
* Cleans can redemption area and empties the recycle bins, where applicable.
* Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and in the back room.
* Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
* Assists in all departments as requested (within the wage and hour guidelines).
* Delivers product to customers (within the wage and hour guidelines).
* Shovels, salts, and sands walkways.
* Assists in other areas of store as needed.
* Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
* Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
* Ability to do simple addition and subtraction; copying figures, counting and recording.
* Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people.
Education and Experience:
No education or experience requirements.
Physical Requirements:
* Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
* Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.
Equipment Used to Perform Job:
Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).
Contacts:
Has daily contact with the general public and occasional contact with suppliers/vendors.
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