Customer Service Agent - APHA
Location: Carlisle
Pay: 12.33 per hour
Job Type: Temporary
Sector: Public Sector
Hours: 37-40 hours a week, you will need to be available between 06:00am - Midnight (Monday-Sunday). You will work on a shift pattern for this role.
A Little Bit About Us:
Brook Street has grown into one of the UK's leading recruitment agencies, matching thousands of people with meaningful job opportunities at more than 4,500 companies every year.
About the Client:
We work to safeguard animal and plant health for the benefit of people, the environment, and the economy. The Centre for International Trade is part of APHA's Customer Service Centre Network across the UK and is responsible for a wide variety of work areas to allow the import and export of live animals, plants, animal products, and plant products to the EU and third countries.
What Will Be Your Day to Day Responsibilities?
You will be working in a friendly and supportive team in a fast-paced, reactive, and varied role. You will need to have good IT and organization skills and the flexibility to turn your hand to different tasks as the situation demands.
The position is customer-facing and will suit those who have an ability to communicate well with a diverse group of customers. You will be engaging with a broad range of partners and forming relationships with colleagues across the wider Defra team.
The Centre for International Trade is responsible for completing inspections in relation to the import of controlled plant materials coming into England and Wales. We also issue export certificates for a number of materials including plant products, seeds, and potatoes and ensure they are free from pests and disease to allow our customers to export their products, protecting the food chain.
Examples of the type of work you will be doing:
* Producing Export Certificates for plants and plant products
* Completing document checks on consignments of plant imports
* Providing advice to customers who want to import or export plants or plant products, ensuring compliance with the UK's biosecurity standards
* Coordinating physical inspections of goods for import and export
* Answering telephone and email queries and following up on enquiries which cannot be immediately resolved
* Assisting stakeholders with billing enquiries and resolving invoicing errors
* Providing classification of potatoes produced and marketed in England and Wales, assuring that seed potatoes meet specified minimum health and quality standards
* Registering and authorising professional operators to produce UK plant passports for the purpose of tracing the movement of plants within the UK
* Authorising the import, movement, and storage of prohibited material for specific purposes such as scientific research and educational purposes
Please note: During the first four weeks, you will be asked to attend the site for 100% of your time and will standard 9-5 hours for this. After that point, you will move onto your shift pattern. Some shift patterns may be eligible for a 12.5% shift allowance. When joining us, we will discuss your working hours with you. If your shifts are outside the core office hours, you will be working from home.
What's in this for you?
During their first week, all successful candidates will attend an induction course at one of our offices, to gain an understanding of working at APHA, as well as an extensive programme of training and support.
Applying for a customer service role with the Animal and Plant Health Agency offers a unique opportunity to contribute to safeguarding both animal and plant health, crucial for environmental sustainability and public health. Engaging with diverse stakeholders, you'll play a vital role in ensuring compliance with regulations, providing guidance, and fostering positive relationships.
Diversity in the workplace:
Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. We are committed to engaging with you.
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