Job Description
I am actively representing a leading Microsoft Partner who is looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients' core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day-to-day 1st/2nd line support, troubleshooting system issues, and ensuring successful delivery to customer support tickets.
The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive team environment, offering great openings for further certified training and career progression.
The role offers flexibility for home working and occasional on-site travel requirements.
Role & Responsibilities
* Supporting 1st/2nd line help desk support tickets surrounding D365 BC/Dynamics NAV
* Troubleshooting system performance issues/minor bug fixing
* Project-based support analysis for new implementation projects
* Working closely with customers to provide top-tier customer service and support
Skills & Qualifications
* Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV
* Ability to support system issues to 2nd line level
* Strong analytical skills, with the ability to understand issues and troubleshoot effectively
* Broad modular understanding - ideally including finance, supply chain, or manufacturing
* Excellent communication skills, both written and verbal, comfortable in a user-facing environment
Benefits
* A competitive base salary up to 45,000 (experience dependent)
* The opportunity to support a host of amazing D365 BC/NAV customer projects within a like-minded team
* Certified Microsoft Dynamics training and professional development openings
* A wealth of attractive company benefits including healthcare & wellness plan, 25 days holiday
* Fantastic company culture, including company activity days and incentive schemes
Interested in a fresh challenge in D365 BC/NAV support? Apply now!
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