Job Description
Hospitality Line is a leading service provider to the travel industry and due to expansion an opportunity has arisen to join our operations team, where you will be engaging directly with our B2B customers and fulfilling their reservation and admission requirements.
Role Profile:
1. Processing of group and FIT reservation requests in a prompt, friendly and efficient manner by telephone and in writing.
2. Making group bookings for restaurants and attractions throughout the UK and Northern Europe.
3. Providing booking advice and assistance to our tour operator and consumer clients and suppliers.
4. Identifying, engaging, negotiating and onboarding new supply partners.
5. Building and maintaining strong relationships with clients and suppliers.
6. Proactively developing and maintaining knowledge of our product ranges by attending events and trips to experience the product we offer. Some of these will be in the evening and allow you to experience the shows, attractions and venues we are offering.
7. Participating in on-call rota during evenings and weekends (after training and approximately 1 in 8 weeks).
Skills Required:
1. Experience in the travel industry or in a B2B environment.
2. Confident, polite and professional telephone manner.
3. Strong written and verbal communication skills.
4. Excellent customer service skills.
5. Ability to work with a sense of urgency and meet deadlines.
6. Demonstrate excellent attention to detail.
7. Computer literate – training will be provided on our in-house system.
8. Numeracy skills.
9. Interest in food, restaurants and other leisure products.
10. French speaker essential.
Job Type: Permanent/Hybrid (office based 3 x per week in Northfleet)
Core Hours: 9:00 am to 5:30 pm (1 hour lunch), 5 days a week.
Salary: £23,000+
Benefits: Hybrid model.
Schedule: Monday to Friday.
Work Location: Hybrid remote based in Northfleet, Kent.
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