Care Co-ordinator - Ventnor Medical Practice
This vacancy is being advertised by One Wight Health Ltd - GP Federation, on behalf of Ventnor Medical Practice.
Ventnor Medical Practice will be the employer for this post.
Hours: Up to 15 hours per week
Salary: Depending on experience
The vacancy will close when sufficient applications have been received.
The Care Coordinator plays an important role within a Practice to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
This role will be an integral part of Ventnor Medical Practices multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the practice.
Main duties of the job
The Care Coordinator will help identify the patients' health and social care needs and will help signpost them to the appropriate services to ensure that they get the most suitable care and support from whichever health or social care providers are appropriate.
There may be a need to work remotely depending on the requirements of the role.
Job responsibilities
The Care Coordinator will:
1. Provide personalised support to patients with frailty and specifically care home residents, their families and carers enabling them to take control of their wellbeing and improve their health outcomes.
2. Manage and prioritise their caseload in accordance with the needs, priorities and any urgent support required by individuals on the caseload.
3. Work with frail and care home residents and carers to co-produce a simple personalised support plan identifying health and social care needs.
4. Provide targeted support and proactive reviews for vulnerable, complex patients and those at risk of admission and re-admission to secondary care.
5. Manage a caseload of potentially complex patients and provide advice for the GP management on the more complex patients.
6. Take referrals for individuals or proactively identify people who could benefit from support through care coordination.
7. Work towards increasing patients' understanding of how to manage and develop health and wellbeing through offering advice and guidance.
8. Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.
9. Support people to develop and implement personalised care and support plans whilst reviewing and updating them at regular intervals.
Person Specification
Qualifications
* Good standard of education with excellent literacy and numeracy skills.
* Ability and willingness to undertake further study and training.
Experience
* Experience working in a health care setting.
* Understanding of community services and personalised care.
* Experience of dealing with people with complex needs.
* Experience working with the general public in a similar role.
* Experience working in the NHS/Primary Care General Practice setting.
Skills
* Ability to work in a multi-disciplinary team in a sensitive and supportive manner.
* Ability to build strong relationships with other service providers including care homes, social workers, and other health care providers.
* Excellent communication skills (written and oral) including the ability to listen.
* Confident IT skills including MS Office and databases.
* Excellent boundaries and understanding of role.
* Excellent administrative skills working under own initiative at times.
* Effective time management skills, often in a fast-paced environment.
* Proven problem-solving and analytical skills.
* Ability to adapt to changing situations and changing needs of the service.
* Excellent customer care skills.
* Motivated to achieve good outcomes for patients.
* Able to follow policies and procedures effectively.
* Able to maintain confidentiality at all times.
* Knowledge of GP clinical system SystmOne TPP.
Personal Qualities
* Polite & confident with good customer care skills remaining calm under pressure.
* Caring, sensitive and empathetic, sensitive to patients' life stages, concerns and problems.
* Self-motivated, reliable and dedicated.
* Excellent interpersonal skills.
* Motivated and proactive.
* Ability to use initiative and judgment.
* High levels of integrity and loyalty.
* Ability to work under pressure.
* Confident and resilient.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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