Bereavement advisor

You will be joining Bereavement Helpdesk at a very exciting time, as one of the top six priorities in the business we are looking to move to salesforce. As a Bereavement Helpdesk agent you will be able to provide a unique perspective to influence our ways of working moving forward and how we assist our clients. Our teams' purpose is to support clients through the handling of the estate, or the pension, and make their lives that little bit easier. In some cases, you will be a point of contact for them from start to finish which can be very rewarding to know you've genuinely made a difference. Each situation is different and being on this team gives you the freedom to investigate complex queries and deliver a positive outcome for our client's.

Comments from our existing team members include 'You do not have to work Saturdays, so this give us more of a work life balance and there is always overtime available for those who want it' 'It has really helped my learning and development being able to join a small team who are all great to work with' 'Bereavement Helpdesk can be challenging but is very worthwhile and always feels rewarding when you have helped someone at a difficult time'

What you'll be doing

1. The purpose of the role is to continuously improve the service we provide to our clients and provide an opportunity for colleagues to develop their skills and knowledge to become subject matter experts in Bereavement.

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