POSTING START DATE: 05/12/24
POSTING END DATE: 18/12/24
LOCATION: Coventry
In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability, and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.
WHAT TO EXPECT
JLR’s Global Customer Service, Systems & Data Delivery team is looking for a dynamic and experienced Transformation Project Manager to play a key role in reshaping our systems and data solutions across the Global Customer Care network. This pivotal role will ensure that we deliver cutting-edge solutions, transforming how we support our Retailers and provide a modern luxury experience to our clients.
As a Transformation Project Manager, you'll report directly to the GCC Head of Delivery and oversee the successful end-to-end delivery of transformative products and systems. Your projects will span across custom Salesforce solutions, SAP products, and the exciting transition to S4 Hana, a significant transformation program within the organization.
Key Responsibilities & Accountabilities
1. Lead the Global After Market Supply Chain Systems strategy, shaping the systems architecture, business case, and roadmap.
2. Develop, execute, and manage a risk-based implementation strategy to ensure seamless project execution while minimizing disruptions and meeting operational expectations.
3. Oversee project activities across IT infrastructure, ERP integration, security, and governance forums to identify gaps and steer successful delivery.
4. Manage scope changes, negotiate with stakeholders and delivery teams to ensure projects are completed on time, on budget, and within the expected quality standards.
5. Build and maintain strong relationships with key stakeholders, including executive teams, operational teams, IT departments, and third-party service providers to foster collaboration and ensure clarity across all stages of delivery.
WHAT YOU’LL NEED
We’re looking for a highly experienced and motivated Programme/Project Manager with a proven track record of managing large-scale, complex projects. You’ll need:
1. Extensive experience in project and programme delivery, particularly in complex SAP implementations and major transformation initiatives.
2. Proven experience managing multi-million-pound budgets and leading high-profile workstreams with senior stakeholders.
3. Expertise in both waterfall and agile methodologies, with a creative approach to systems implementations and knowing when to leverage each methodology for the best outcomes.
4. Strong problem-solving abilities, with the ability to thrive under pressure and deliver projects in fast-paced environments.
5. Excellent interpersonal and influencing skills, enabling you to work independently and lead significant initiatives, while keeping stakeholders informed and engaged.
This is an opportunity to lead transformative change in a global luxury automotive brand, ensuring the highest standards of customer service and operational excellence. If you’re ready to take the next step in your career and lead high-impact projects that define the future of JLR, we want to hear from you.
Apply now and be part of our exciting transformation journey.
Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.
We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.
Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.
JLR is committed to equal opportunity for all.
#WEAREJLR
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.
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