Job Description Job Title: Technical Account Manager Location: Dungannon Salary: Competitive About the Role: We are currently seeking a highly motivated and career-minded individual to join a leading food manufacturing organization as a Technical Account Manager in Dungannon. In this role, you will collaborate with our commercial, technical, and NPD teams to manage technical liaison with key UK supermarket accounts. Key Responsibilities: Serve as the primary technical contact between customer technical teams and internal departments, managing information related to food safety, quality, legality, and customer brand standards. Oversee raw material, product specifications, and Quality Attribute Sheets for relevant products. Collaborate with a customer-facing team, including commercial and NPD contacts, to support customer account development. Facilitate communication across departments to ensure customer requirements are clearly conveyed and adhered to. Manage and report on relevant technical KPIs to both the organization and its customers. Communicate technical business plans and oversee associated projects. Utilize and manage data within customer information management systems, including shelf-life, raw material specifications, risk assessments, and other due diligence information. Conduct product checks and inspections, ensuring compliance with customer specifications, and report findings accordingly. Address non-conformances and collaborate with management to implement corrective actions. Review product artwork ahead of launches to ensure labels meet customer, technical, and legal requirements. Work with NPD on product presentations, approvals, production handovers, and launches. Maintain and update relevant retail price lists, communicating changes to the business. Participate in the Allergen Management Programme, ensuring raw materials comply with customer, legal, and organizational requirements, alongside risk assessments and record-keeping. Collect and analyze data on key performance indicators such as customer complaints and sales, managing complaint reduction programs in collaboration with site management. Qualifications: Minimum of 2 years of experience in a customer-facing technical role within the food industry or food manufacturing. HND in Food Science, Food Technology, or a related discipline. Full, clean driving license. Demonstrable knowledge of the FMCG supply chain, quality assurance, and the UK retail industry, with preference given to candidates with experience in red meat and major UK multiples. Familiarity with HACCP, Allergen Management systems, and food labeling is a definite advantage. Proven track record in handling key aspects of the role as outlined above. Excellent communication skills and a proactive, can-do attitude. Willingness to travel for customer meetings and visits to other sites and retail stores throughout the UK and Ireland. Strong interpersonal skills for interfacing with major retailers and other internal and external stakeholders. High motivation, career-driven mindset, and self-discipline with the ability to meet strict deadlines. Proficient in PC applications. Benefits: Enhanced holiday entitlement Free on-site car parking Subsidized canteen Pension scheme Life assurance cover Discounted staff shop Phone and car insurance perks Free health surveillance Ongoing training and progression opportunities Employee engagement activities Seasonal giveaways (free meat) Refer a friend scheme Death in service scheme Please apply down bellow