Customer Service Advisor
Huddersfield
£22,308 DOE
My Client a well known Law Firm are looking for some Customer Service Advisors to join their Family feel team.
Duties:
The role is purely phone-based so they are looking for people who are natural communicators, with a warm and friendly manner that enables them to build relationships easily and quickly. As a Customer Services Advisor, it is rewarding and fulfilling to know you are part of a person's claim journey, helping that person find the legal solution they need.
Responding to a consistently high volume of incoming enquiries that will be processed over the phone.
Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines.
Identifying the enquiries that meet our strict criteria and introducing those clients to our specialist panel solicitors.
Building effective relationships with clients by having a natural and genuine yet professional conversation with them.
Building empathy and aligning with clients by asking relevant questions, the appropriate use of language and the avoidance of legal jargon.
Enhancing the customer experience by providing a personal non-scripted and helpful service.
Tailoring each call to the client's needs, understanding no two calls are the same and making the process as easy and stress-free as possible.
Learning the relevant knowledge of the law and processes to be able to communic...