Broster Buchanan are partnered with a leading retail goods supplier who are looking for an IT Business Partner to join at a pivotal point of business growth and expansion. This is an exciting new role which will partner with the IT and business to drive IT process and technical improvements.The role is being offered with a salary of £35k - £45k and would require someone near Alconbury, near Huntingdon, as the role will be onsite 3 days per week on average with core hours of 8 - 5 Monday - Friday. Responsibilities: Establish & maintain successful relationships with key internal and external stakeholders, ensuring excellent IT performance and capturing business feedback. Manage regular service reviews with key stakeholders, influence at a senior level and make recommendations to drive process improvements. Challenge the status quo and enable critical decisions using industry best practice. To be the escalation point as the SME, providing facilitation to customers during major incidents and other high priority issues Review IT incidents and assist the service desk with managing and prioritising incidents and improving problem management. Ensure that systems, processes and methodologies are followed, to enable effective monitoring, control and support of standard service delivery ITIL framework. Promote and monitor service introduction & service transition quality, ensuring they are fit for purpose and fit for use within operational service. Work closely with the IT Leadership team and technical teams & be the champion for your customer working towards delivering a range of value-add services for the customer base. This role will be a Member of Out of Hours on call support rota, to provide facilitation during Business-Critical issues. Requirements: Ability to take a leadership role in IT Incident escalations, making the right decisions during difficult situations Ability to embrace and drive change, engaging with stakeholders of all levels to gain buy-in. Very strong stakeholder management skills, including building strong relationships Good data analysis skills, with the ability to use data to make informed decisions Previous experience in a manufacturing/FMCG (or similar environment) with an understanding of relevant processes and systems would be beneficial ITIL exposure or qualification would be beneficial If you are interested please click apply and share your CV.