ITSM Application Support Specialist Job Req ID: 45115 Posting Date: 8 Apr 2025 Function: Software Engineering Unit: Digital Location: Martlesham Heath Business Park, Ipswich, United Kingdom Salary: Comp with Benefits Why this job matters You will be a key player in upholding the Remedy ITSM suite within our defence sector. This allows our customers to automate the ITIL process, and seamlessly integrate with business processes by servicing requests and incidents, managing SLAs and assessing KPIs. As a junior member of the Defence ASG team you will assist with the administration and maintenance of BMC Remedy ITSM platform for optimal performance; including but not limited to: applying updates, monitoring, upgrades, processing queries and reports, and monitoring the entire system to make sure all system transactions are processed correctly. You will help to troubleshoot and resolve system and transaction issues and undertake additional training and learning to enhance your Remedy skills. Skills - Experience you would be expected to have - Some previous, relevant experience with ITSM would be beneficial. - Experience within a similar support role with transferrable skills considered. - Flexibility, a willingness to learn and a passion for building new skills and experience. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. Benefits - Annual On target bonus 10% (personal and company multipliers) - BT Pension scheme; minimum 5% employee contribution, BT contribution 10% - Life Assurance - Direct share scheme - Exclusive colleague discounts on our latest and greatest BT broadband packages - 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans - My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers - Discounted EE TV including TNT Sport and the NOW Entertainment membership - Great support for working parents including pay whilst on maternity, adoptive, and paternity leave - Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. - 25 days annual leave (not including bank holidays), increasing with service with buy holiday option - Volunteering days so you can give back to your local community - Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'