Job responsibilities Programme Management 1. Deliver proactive support to assigned Programme Management teams at all levels, and complete individual work on elements of larger programmes as required 2. Take a central role in administration of assigned programmes 3. Take a central role in communicating information regarding programmes and projects to a range of audiences 4. Communicate with key individuals and use negotiating / persuasive skills to gain solutions to programme issues, using own initiative 5. Suggest and support improvements to current data, analysis and reporting, to enhance the decision making processes 6. Plan and organise own portfolio of work to meet set deadlines and work under pressure, as required, managing any unpredictable work patterns as best as possible 7. Undertake activities utilising a range of technical products including: MS Word, Excel, PowerPoint, Outlook as appropriate 8. Ensure the smooth day to day running and co-ordination of Programme information, reporting and governance processes 9. Maintain an active knowledge of the programme, roles and objectives 10. Whilst in the role, develop knowledge and an awareness of relevant NUH programme frameworks and other frameworks at ICB and Regulator levels 11. Provide advice and guidance on Programme systems and processes to all project managers and stakeholders as relevant Administration Support 1. Responsible for all aspects of programme administrative support within assigned programmes and associated workstreams / projects 2. Maintain and manage an accurate appointments diary to efficiently co-ordinate the time of the Programme team as required 3. Responsible for the co-ordination and organisation of all assigned Programmes governance and assurance meetings as well as any ad hoc meetings by preparing and issuing appropriate papers, developing agendas, attending the meetings where required and producing timely action notes and minutes 4. Responsible for co-ordinating the actions for meetings, chasing responses and using discussions with colleagues from all levels of the organisation / system to seek out answers and solutions 5. Facilitate and support various focus groups and other methods of working collaboratively with stakeholders, including helping to prepare supporting information and documents 6. Implement and maintain systems and processes in line with the Trusts Programme Management approach and use strong organisational skills to develop a flexible and adaptable administration support function 7. To maintain all relevant Programme information systems in regards to your assigned programmes 8. To type correspondence, reports, agendas and minutes, ensuring confidentiality at all times 9. Manage the ordering and dissemination of any necessary project resources and/or equipment 10. Be part of the wider Trust PMO team, supporting as necessary Quality and Governance 1. Help to develop the format of reports, presentations and supporting documentation to inform key stakeholders and colleagues of the work being undertaken within assigned Programmes 2. Provide reports for the governance and assurance of the programme to ensure planning, risk management, benefit management etc. are monitored 3. Under the direction of Programme Leads, monitor programme risks and resolve any day to day issues using own judgement to select the most appropriate solution, ensuring that programme issues and risks are escalated accordingly Communication 1. Communicate complex information effectively and facilitate collaborative working with multi-disciplinary team colleagues across the Trust 2. Ensure that good practice is shared and delivered at all levels within the Trust 3. To attend meetings internally and externally as required to the level of the role and maintain excellent working relationships with internal and external stakeholders 4. To respond promptly and appropriately to enquiries and requests for information and advice made either in person, by correspondence or over the telephone / video 5. To deal with a range of complex queries in the absence of other senior managers ensuring matters are assigned to relevant members of staff Personal / Professional 1. To have appropriate knowledge and understanding of Trust policies and demonstrate a professional manner and confident approach at all times 2. To take full responsibility for the completion and delivery of work to a high standard within the allocated timescales 3. To maintain confidence and composure in difficult or stressful situations 4. Be able to work independently and manage own workload to make effective use of time and resources and working to local and national standards 5. Work flexibly and at any programme location as required 6. Undertake other duties commensurate to the grade as required 7. Embrace principles of best customer care, equality, diversity and inclusion