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Sector: Banking and Financial Services
Role: Manager
Contract Type: Permanent
Hours: Full Time
Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.
About us:
We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024.
We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.
Purpose of Role:
To plan, schedule and manage the implementation of new and changed services into the Allwyn production environments, within the required timescales and with minimal disruption to existing services.
Technology Department Description:
* Delivering world-class Technology services and solutions which underpin our trusted position as a high-profile, secure and safe operator of the National Lottery and with unquestionable integrity in a heavily regulated industry.
Service Delivery Team Description:
* Delivering the key support process functions of Incident/Problem Management, Change/Release Management, Configuration Management, Desktop Support, Patching vulnerability and Technology Compliance.
* Working closely with other Technology teams to ensure that National Lottery Operations are managed 24/7, 365 days a year in a secure, reliable, resilient way.
* Ensuring end-to-end service levels to our external customers and internal business users are maintained to the highest standards.
* Delivering business changes in a controlled way, protecting our players and the business at all times whilst meeting our licence obligations.
Key Accountabilities or Duties:
* To assist with detailed planning of release and deployment activities for Allwyn projects and business-as-usual change programmes in line with policies and processes.
* To produce Operational Acceptance / Service Acceptance criteria for any new service being introduced ensuring that all testing has been completed successfully.
* To manage the Release Roadmap and master cutover plans.
* To review and track all risks associated with each release and communicate with the business to evaluate the potential business risk.
* To work with third-party suppliers ensuring that all release elements meet Allwyn's pre-determined acceptance criteria.
* To review all release documentation ensuring that it is complete and it adheres to the agreed standards and timescales.
* To plan and manage support during warranty periods for any new services.
Organisational Competencies:
* Expertise: Business Expertise - Applies best practices and knowledge of internal/external business challenges to improve products, processes or services.
* Expertise: Technical Expertise - Has developed depth and/or breadth of expertise in own technical team.
* Delivering Solutions: Problem Solving - Solves complex technical problems; takes a new perspective on existing solutions, occasionally identifying innovative solutions.
* Delivering Solutions: Customer Focus - Interprets customer needs, assesses requirements and identifies solutions to non-standard requests.
* Delivering Solutions: Continuous Technical Improvement & Process - Develops and ensures successful implementation of processes and policies aimed at continuous improvement.
* Impact: Influence - Explains difficult issues and works to build consensus.
* Impact: Decision Making - Makes decisions within guidelines and policies. Decisions impact a range of standard and non-standard customer, operational, process or project activities.
* Resource Management: Project Management - Is accountable for small technical projects or programmes with manageable risks and resource requirements.
* Resource Management: Financial Management - Monitors and controls costs of own work and may manage costs for small projects or programmes. Monitors return on investment.
Skills & Experience:
* Experience developing and delivering release / cutover plans into production.
* Experience working on large technology and business transformation projects.
* Knowledge and practical experience of IT Service Management, using ITIL and ISO 20000 frameworks.
* Excellent communication skills, with the ability to convey technical concepts coherently to internal and external stakeholders.
* Experience working with 3rd party and managed service providers.
* Strong written accuracy and attention to detail.
Company
Our vision is to grow the National Lottery responsibly, making it bigger, better and safer for all, with more to good causes.
Bigger because we will significantly increase Good Causes contributions by the end of the Fourth Licence through responsible growth of people playing.
Better because we will modernise technology and operations, refresh games and support shops while improving the use of data and digital.
Safer because participant protection underpins everything we do.
What is unique about us?
Our preparations to transform the National Lottery will be a once-in-a-lifetime type of project in the lottery industry, anywhere in the world. Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.
Our approach
In Allwyn, the National Lottery will have an operator that has social value at its heart. We will raise more funding for Good Causes, while running our own business in an environmentally and socially responsible way. That’s why we have committed to an ambitious Social Value framework, which is woven into the way we do business. We believe that lotteries must serve everyone across society, not just those who play. So whether as an employee, a supplier, a retailer or any of the stakeholders that we interact with, we will be powering good across the UK.
Our goal is to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.
We are working to make the National Lottery truly accessible in a safe way, whether as a player, a retailer or an employee. We are proud to have been a partner with Purple since 2021 to support our work to embed accessibility into everything we do. Purple has carried out an accessibility audit on our office in Watford, is working with us to have truly inclusive workplace policies, and we have exciting plans to do so much more to make our games, both in-store and online, safely accessible.
Come and help us shape what the future of the National Lottery could look like.
Media Clips
“I became an amputee in 2021 and I struggled to find my place back in the working world until Allwyn welcomed me with open arms. They have always focused on what I bring to the table and it is apparent that my disability is not what defines me within the company, but my skill. Allwyn has a noticeable strong focus on accessibility and inclusion, which makes me feel seen and like I have found a permanent home for my career.” Lorna Jeanes, Transition Co-ordinator.
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