We are on a continuous journey of improvement and transformation; however, our main priority is, and always will be, providing safe and high-quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. If you share our passion, then apply for this opportunity and help us make our patients' experience the best it can possibly be.
With a budget of around £365m, three hospitals, and 5,500 staff, North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees, and parts of East Durham and Sedgefield, as well as community, therapeutic, and screening to a wider population across Durham and Teesside.
Job overview
Advert will close early once a sufficient number of applications is received.
Clinical Support Worker
At North Tees & Hartlepool NHS Foundation Trust, we are on a continuous journey seeking motivated Clinical Support Workers to join our teams. It is an essential requirement that you have NVQ Level 3 in Care to apply for this role.
We have exciting opportunities for a Clinical Support Worker within the Centralised Outpatients team. The successful candidate will work as part of the Centralised Outpatient team and will focus attention on the development of specific specialty competencies required to meet the service need. Working in Centralised Outpatients will open up some excellent opportunities for the successful candidate to develop knowledge and skills. The role requires the post holder to be able to undertake other duties to meet the changing needs and priorities of the Trust and service. This may include seven days working, evenings, weekends, and bank holidays on any trust premises.
Main duties of the job
1. Support specialist areas within Centralised Outpatients with the competency-based skills required for the specialty.
2. Promote and deliver patient-centered care aligned with the Trust vision and Nursing and Midwifery strategy.
3. Support a continuously improving service, in line with the clinical governance framework, Trust objectives, and the NHS Performance framework including digital technology.
4. Continually develop professionally to ensure the post holder has the appropriate level of skill, knowledge, and competence to meet the service/specialty requirements.
5. Help maintain a clean and safe department.
6. Contribute to managing stock levels and ordering stock appropriately.
7. Maintain effective communication with patients, carers, relatives, and staff.
Working for our organisation
At North Tees & Hartlepool NHS Foundation Trust, our main priority is, and always will be, to provide safe and high-quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits, and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars, and Service Awards.
We actively encourage staff involvement with staff networking events and staff surveys.
Together we are North Tees & Hartlepool.
Detailed job description and main responsibilities
1. Provide support to specialist areas within Centralised Outpatients.
2. Completion of specific competencies to support specialist clinics.
3. Ongoing development of knowledge and skills in order to maintain competence.
4. Setting up clinics to meet the requirements of the service.
5. Maintaining a safe, clean environment in line with IPC requirements.
6. Maintain effective communication with patients, carers, relatives, and staff.
7. Participate in programmes of in-service training as required.
8. Chaperoning of patients as required.
9. Establish and maintain good relationships with patients, carers, and staff alike.
10. Use of digital technology that supports the Outpatient services.
11. Safe use of equipment required to support Outpatient activity.
Person specification
Qualifications
Essential criteria
* NVQ 3 or equivalent in health care related subject
* Care Certificate
Desirable criteria
* Specialty course e.g. ECG, phlebotomy
* IT qualification
Experience
Essential criteria
* Transferrable skills and competencies within a Healthcare setting
Desirable criteria
* Outpatient experience
* Experience within a specialty e.g. Respiratory, Women's health, ENT or other
* Health promotion experience
Skills
Essential criteria
* Organisational skills
* IT competencies
* Ability to manage challenging situations
* Excellent communication skills
Desirable criteria
* Leadership skills
**Please note - Once sufficient applications have been received this vacancy may close early.**
Please check your email address on a regular basis as applicants invited to attend an interview will be notified via this method.
As part of our recruitment process, you will be required to undertake pre-employment screening:
Disclosure and Barring Scheme (previously Criminal Records Bureau). Where a post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, it may be necessary for a submission for Disclosure to be made to the Disclosure and Barring Scheme to check for any previous criminal convictions. Should you require a copy of the Trust's Disclosure and Barring Service Policy, please contact a member of the recruitment team on 01642 624023.
It is the policy of North Tees and Hartlepool NHS Foundation Trust that all successful candidates who are new to the Trust and require DBS clearance for the post they have been offered are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust.
Please note the essential qualifications required for the post outlined within the Person Specification. You are required to hold and provide evidence of the necessary qualifications for the post at interview should you be shortlisted.
For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6-month probationary period. Please note that internal applications and individuals that are appointed to fixed-term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).
As part of our pre-employment screening process, all applicants are required to provide references covering their last three years of employment history. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.
If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours, and all requests will be considered in line with the post being appointed to for the successful applicant.
North Tees & Hartlepool NHS Foundation Trust operates a No Smoking Policy.
If you experience any technical difficulties applying for this post, please contact a member of our recruitment team on 01642 624023 quoting the vacancy reference.
Equal Opportunities
The details in the Monitoring Information section of your application will be used for monitoring our recruitment process and will not be seen by the interview panel. The information you give will be treated in the strictest confidence. To meet its commitment to promoting equality of opportunity, the Trust's policy is that individuals will be recruited, trained, and promoted according to ability and job requirements only. As such, we welcome your application irrespective of your gender, race, disability, colour, ethnic or national origin, nationality, marital status, responsibility for dependants, religion, trade union activity, and age.
Disability
The Trust gives full and fair consideration to applications for employment received from disabled people. We are a "Positive about Disabled People" employer, and we hold the 'two ticks' Disability Symbol, which is a recognition given by Jobcentre Plus to employers who have agreed to meet five commitments regarding the recruitment, employment, retention, and career development of disabled people. If you have a disability that makes it difficult for you to complete our application form, please do not hesitate to contact the recruitment team on 01642 624023.
Armed Forces Covenant
As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust is proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.
We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer.
What does this mean?
We proactively demonstrate our forces-friendly credentials within our recruitment and selection processes, by having a Guaranteed Interview Scheme for those indicated as part of the Armed Forces Community. We engage with our local and regional Career Transition Partnership representatives and are a member of Step Into Health. We employ veterans and reservists from differing branches of the Armed Forces and actively promote our positive policies for the Armed Forces Community, including our Special Leave policy. We advocate support for defence people issues, including facilitating easier access to Healthcare Services for our patients within the AF Community. We have supported employees through Reservist training, through additional leave for their training and ongoing support under our Special Leave policy.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
* Clinical Support Worker (PDF, 708.4KB)
* Staff Network Information (PDF, 310.8KB)
* NTHFT Customer Care Charter Overview (PDF, 155.8KB)
* NTHFT Employment and Application Information (PDF, 594.1KB)
* Privacy Notice (PDF, 717.8KB)
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