Job summary PREVIOUS APPLICANTS NEED NOT APPLY An opportunity has arisen with the Therapy Team at King George Hospital for a split role as a receptionist / rehabilitation assistant. The successful candidate will be the first point of contact for patients attending Physiotherapy or Occupational Therapy appointments at King George Hospital working as part of the Reception Team. Duties will also include supporting the Therapy clinicians, and may include screening patients, preparing the environment, and patient treatment under instruction from the therapist. You will have excellent communication and customer service skills to be able to manage a range of different patients in a professional manner, both in person and via telephone. In addition, you will be expected to have proficient IT skills to be able to use our internal appointment system Careflow, the national ERS system which is used to book appointments for patients referred by their GP (general practitioner), and other systems as part of the duties of a Receptionist/ Administrator. You will also need to be able to work as part of a bigger team in an environment which can be very busy and challenging at times. Main duties of the job To provide skilled routine, and some non-routine, clinical and non-clinical support to the rehabilitation team, this includes Physiotherapists and Occupational Therapists.To accept patients allocated by the qualified therapist and treat according to protocols and guidelines, monitoring patient progression and making minor alterations to patient treatment programs as requiredTo work independently, with access to direct supervision as required. To maintain close communication with the qualified therapists to facilitate patient care.To actively participate in departmental indication and in-service training program.To carry out other duties deemed necessary by the relevant team Lead in discussion with the post holder to ensure adequate provision of service. About us We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with. Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer. We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023. Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out. We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients. Date posted 01 November 2024 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year per annum inclusive Contract Permanent Working pattern Full-time Reference number 162-6252-AV-B Job locations King George Hospital Barley Lane Ilford IG3 8YB Job description Job responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Amanda Vickers, Recruitment Advisor, on 01708 435000 ext. 5926 Further details regarding the post may be obtained by contacting the manager as per the contact details above. Job description Job responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Amanda Vickers, Recruitment Advisor, on 01708 435000 ext. 5926 Further details regarding the post may be obtained by contacting the manager as per the contact details above. Person Specification Education/ Qualifications Essential Good standard of general education, to G.C.S.E. level or equivalent Evidence of recent relevant and appropriate training and CPD Desirable Evidence of recent relevant further education e.g. N.V.Q. level III in care Willingness to follow a training programme which may involve course work Skills/ Abilities Essential Evidence of literacy and numeracy skills Ability to understand and follow instructions accurately and learn new skills quickly Ability to communicate information (verbal, non verbal and written) in an accurate, clear and logical manner Desirable Computer skills to ECDL level or equivalent, or the ability to work towards ECDL Clerical skills Experience/ Knowledge Essential Experience in health care Evidence of previous experience in clerical /administrative role Desirable Previous experience in the delivery of health care as a therapy assistant Previous NHS / Reception experience Personal Qualities Essential Able to use initiative Well motivated to complete tasks Good communicator Person Specification Education/ Qualifications Essential Good standard of general education, to G.C.S.E. level or equivalent Evidence of recent relevant and appropriate training and CPD Desirable Evidence of recent relevant further education e.g. N.V.Q. level III in care Willingness to follow a training programme which may involve course work Skills/ Abilities Essential Evidence of literacy and numeracy skills Ability to understand and follow instructions accurately and learn new skills quickly Ability to communicate information (verbal, non verbal and written) in an accurate, clear and logical manner Desirable Computer skills to ECDL level or equivalent, or the ability to work towards ECDL Clerical skills Experience/ Knowledge Essential Experience in health care Evidence of previous experience in clerical /administrative role Desirable Previous experience in the delivery of health care as a therapy assistant Previous NHS / Reception experience Personal Qualities Essential Able to use initiative Well motivated to complete tasks Good communicator Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Barking, Havering and Redbridge University Hospitals NHS Trust Address King George Hospital Barley Lane Ilford IG3 8YB Employer's website https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)