Junior Patient Transport Assessment Officer
Kingston and Richmond NHS Foundation Trust
The role of Junior Patient Transport Assessment Officer is to support and facilitate the effective use of Non-Emergency Patient Transport by the Trust. This is critical to both the effective flow of patients to and from the hospital as well as ensuring support is provided to eligible patients. The post-holder will work as part of a team to assess patients and support other staff to use this service properly.
Main duties of the job
The post-holder will be responsible for undertaking patient transport eligibility assessments in order to facilitate the efficient and effective running of our Non-Emergency Patient Transport service. The role will primarily involve telephone assessments from both hospital and community patients, escalating as required and working with the senior members of the team to develop and enhance the service we provide to patients.
About us
Development and Staff Wellbeing
Your growth and personal happiness matter to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities. We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Job responsibilities
Please see attached Job Description for a more complete description of duties and main responsibilities.
Person Specification
Education/Qualification
* Educated to degree standard or having five years of full-time employment experience.
* Nursing qualification (or equivalent) to allow for clinical assessment of patients.
* Qualification in conflict management/resolution and/or customer service.
Experience
* Working in a customer/patient facing role for at least three years.
* Dealing with difficult/challenging individuals in a professional manner.
* Working within a frontline NHS environment.
* Involvement in the discharge process at an NHS hospital.
Skills/Abilities
* Computer literate with good Word/Excel skills.
* Ability to work under pressure and achieve targets in a challenging operational environment.
* Ability to analyse data and draw conclusions.
* Ability to manage and resolve difficult conversations effectively.
* Ability to effectively work with internal and external partners and represent the Trust effectively.
Knowledge
* Excellent understanding of the role of Non-Emergency Patient Transport within an NHS hospital.
* Understanding of the discharge process within an acute NHS hospital.
* Understanding of the eligibility criteria for Non-Emergency Patient Transport.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Kingston and Richmond NHS Foundation Trust
£34,521 to £41,956 a year pa incl HCAS (outer)
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