The role Team Manager - Partnerships To lead, manage and inspire teams to deliver a high-quality, high-performing, service across our partnership portfolio. Take ownership, accountability and responsibility for the Partnerships service managing specialist supported housing with a managing agent and through ensuring the effective delivery of intensive housing management services, monitoring and reporting on performance, data accuracy as well as service and contract compliance. Work in partnership with internal and external stakeholders to ensure property and housing management functions meet regulatory standards and best practices Location: You will be based in one of our main offices in London. Travel between sites will be a requirement for this role. What you'll be doing Includes: Deliver a customer focused service which embraces Southern Housing (SH) culture, current and future legislation, policy, procedure and best practice. To manage individual team members and be responsible for colleague development within the team including, training, 1 to1s, annual appraisals, and addressing performance issues. Manage the workload of the team encouraging and supporting colleagues to ensure work is completed to a high standard. Monitor effectiveness against SH's performance management framework and take appropriate action to embed continuous service improvement. Together with the Operations Manager contribute to and manage budget setting, monitoring income and expenditure including managing agent fees, rents, office charges, service charges, allowances and dilapidations. Performance monitor managing agents, ensuring quarterly service performance returns and annual certification is completed and properties and services are inspected annually as a minimum. Performance monitor service delivery, ensuring compliance with service level agreements and housing management contracts and regulatory requirements. Preparation of monthly, quarterly, and annual management information and reports as required You'll Need: Demonstrable experience of working in the supported housing sector Demonstrable experience of leadership and management Ability to manage difficult decision making and provide challenge Excellent oral and written communication skills Experience of managing and/or leading change Flexible approach, able to adapt Please include specific examples demonstrating how you meet the criteria in your supporting statement Closing Date: 23rd April 2025 at 23:59pm Shortlisting Date: 25th April 2025 Interview Dates: 1st May 2025 Please note, we may close this vacancy early, if we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their ownWe also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.