Job summary Our Arranging Support Team Broker will liaise directly with clients, carers, providers and care management staff whilst coordinating and negotiating packages of care to obtain the best care whilst ensuring value for money. They will also have a key part to play in ensuring they raise contracts for the services swiftly and accurately, and when required provide advice and guidance to the Social Care Team members. Main duties of the job Receive care service requisitions from care management teams through the PARIS system Clarify service requirements with care management staff, clients and providers to ensure clarity of expectations Develop an understanding and awareness of all the resources available to meet the needs of the clients of Torbay, including commissioned and community services Raise individual service contracts for all services arranged Review contracts in place and ensure contracts are ended, voided or amended in an appropriate timely manner Participate in other shared team responsibilities according to the service requirements Ensure clients receive the most appropriate support in a timely manner, whilst adhering the Trust's contractual obligations About us The Arranging Support Team is new in its function to The Trust and is responsible for researching, and compiling a range of personal support options to promote independence and maintain wellbeing in line with Torbay's model of care. Why work with us (Click link above) Date posted 22 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 388-6928281-A&C Job locations Union House 89 Union Street Torquay TQ1 3YA Job description Job responsibilities To interpret service requests and information as required, ensuring accuracy and good spelling To develop an understanding and awareness of all the resources available to meet the needs of the clients of Torbay, including commissioned and community services. To take advice from the Arranging Support Team Lead and care management staff in instances of requests for variations to the care packages being directly requested by clients, their cars or providers Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Job description Job responsibilities To interpret service requests and information as required, ensuring accuracy and good spelling To develop an understanding and awareness of all the resources available to meet the needs of the clients of Torbay, including commissioned and community services. To take advice from the Arranging Support Team Lead and care management staff in instances of requests for variations to the care packages being directly requested by clients, their cars or providers Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Person Specification Qualifications and Training Essential NVQ4 in business or administration or relevant experience oGCSE in English and Maths Competent Advanced IT skills Evidence of literacy and numeracy achievements oEvidence of literacy and numeracy achievements Desirable oEvidence of consistent pattern of learning from education, training and experience. Knowledge and experience Essential Understanding of care management processes and contractual principals Awareness of the Care Act Awareness of the Market regarding Care provision Negotiating skills Accurate recording and reporting Ability to prioritise workload Knowledge of computerised software e.g. excel, word Experience of working in a pressurised environment Desirable Familiarity of the Trust's processes and IT systems Understanding/familiarity of the Trust's contracting systems Knowledge of Torbay care market Specific Skills Essential Proven experience of working with the public/clients Good communication skills ability to explain complex contractual information regarding packages of care to non-financial staff/managers Good organisational skills and ability to deal with incoming information in a confidential and sensitive manner Desirable Experience of working with PARIS and finance systems Experience of working in a social/health care setting Requirements due to work environment/conditions Essential Continual VDU use Ability to sit at computer for significant part of the day Person Specification Qualifications and Training Essential NVQ4 in business or administration or relevant experience oGCSE in English and Maths Competent Advanced IT skills Evidence of literacy and numeracy achievements oEvidence of literacy and numeracy achievements Desirable oEvidence of consistent pattern of learning from education, training and experience. Knowledge and experience Essential Understanding of care management processes and contractual principals Awareness of the Care Act Awareness of the Market regarding Care provision Negotiating skills Accurate recording and reporting Ability to prioritise workload Knowledge of computerised software e.g. excel, word Experience of working in a pressurised environment Desirable Familiarity of the Trust's processes and IT systems Understanding/familiarity of the Trust's contracting systems Knowledge of Torbay care market Specific Skills Essential Proven experience of working with the public/clients Good communication skills ability to explain complex contractual information regarding packages of care to non-financial staff/managers Good organisational skills and ability to deal with incoming information in a confidential and sensitive manner Desirable Experience of working with PARIS and finance systems Experience of working in a social/health care setting Requirements due to work environment/conditions Essential Continual VDU use Ability to sit at computer for significant part of the day Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Union House 89 Union Street Torquay TQ1 3YA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)