Job Purpose To be responsible in assisting a senior fee earner in all aspects of litigated and non-litigated claims with an emphasis on pain related conditions. Key Duties & Responsibilities Deal with all aspects of litigated and non – litigated personal injury claims mainly of a high (serious injury/ multi track) value and/or technical nature as requested. Continuously risk assess a case as it progresses and highlight concerns to your fee earner/line manager to include having regard to liability, contributory negligence, causation and quantum To immediately draw to your fee earner’s attention the receipt of any kind of offer of settlement and to update the system to reflect the nature, date and amount of offer. To understand the complexities associated with establishing causation and pain. To identify the need for signposting to other organisations such as Headway or other charities. To identify the need for the claimant to be referred for a benefits check and obtain authority from your fee earner supervisor to refer the client for a benefits check. To attend if required the Magistrates Court, Crown Court or Coroners Couer for hearings as required. Obtain relevant and necessary evidence (medical or otherwise), liaising with medical experts as necessary, identify and request relevant discovery documents. This will include being familiar with digitised platforms for securing medical records and imagery, an ability to review records and reports and prepare comprehensive summaries. Instruct Counsel, attend conferences and JSMs. Draft pleadings, applications, instructions, briefs, schedules of loss and witness statements with supervision and guidance. Full utilisation of PI Calculator (training will be given). Ensure any appropriate instructions are obtained from any relevant lay and/or insurance clients or their litigation friend where the client is a protected party. Engage with mentoring and training other team members as required by your manager or Head of Department. To attend client meetings as requested which can be anywhere in England/Wales. To liaise with and instruct pagination companies where relevant and proportionate with sign off from your fee earner/manager. Experience & Knowledge Substantial experience running a litigated caseload or assisting with a serious injury case load. Candidates from a Defendant background with relevant experience will be considered. Excellent client care and analytical skills, to include providing written and oral advice in a clear concise manner. The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc Good IT skills with a sound working knowledge of VF or a similar case management system and essential MS Office knowledge. Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues. Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About us We are one of the leading providers of insurance and legal services. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to over 1000 employees across offices in Liverpool, Birkenhead, Manchester, Leeds, Haywards Heath and Glasgow. Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our culture is what defines us as an organisation and has been built around our 5 core values. We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best. Benefits 25 days' holiday per annum Holiday buy and sell scheme Hybrid working model (in relevant role) 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Funded driving theory test (in relevant role) Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy