Job Title: Lead Customer Experience Strategist
About Valleys to Coast:
We are a leading organisation dedicated to delivering exceptional customer experiences. Our mission is to create a culture that prioritises colleague and customer satisfaction, driving business growth and success.
About the Role:
The Director of Customer Excellence is a key member of our Leadership Team, responsible for developing and implementing our customer excellence strategy. This role will work closely with cross-functional teams to drive customer-centric decision-making, ensuring our organisation remains at the forefront of customer experience excellence.
Key Responsibilities:
• Develop and implement our customer excellence strategy, aligned with our business objectives.
• Collaborate with cross-functional teams to design and deliver customer-centric solutions.
• Conduct customer research to inform data-driven decision-making.
• Analyse customer feedback and develop insights to improve our customer experience.
What You'll Need:
To succeed in this role, you'll need:
• Proven experience in customer experience strategy development and implementation.
• Strong leadership skills, with the ability to inspire and motivate cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• A deep understanding of customer needs and preferences, with the ability to translate these into actionable insights.
Salary: £80,000 - £110,000 per annum, depending on experience.
Location: Flexible, with options for remote work.
Benefits:
• Comprehensive health insurance.
• Generous pension scheme.
• 25 days annual leave, plus bank holidays.
• Professional development opportunities.