Trainee Claims Handler
We are seeking a dedicated and empathetic Trainee Claims Handler to join our Client’s highly experienced and well-regarded Claims team of a major Insurance Group.
In this role, you will support the claims process from start to finish for their large Corporate clients. You will be given detailed and first-class training, enabling you to gain valuable experience and knowledge in claims handling and to build your career.
This is a role which can be performed on a hybrid basis, between the office and your home, but in the initial training period, it's likely that you will spend more time in the office to benefit from hands-on support.
With training, the responsibilities of the Claims Handler role include:
* Provide empathetic support to clients, managing their expectations regarding the claims process and timelines
* Maintain and update all relevant systems, ensuring data accuracy at all times
* Assist the claims team with administrative tasks throughout the claims handling cycle
* Manage claims from receipt to conclusion, under supervision
* Request necessary documentation from clients, including completed claim forms, in compliance with FCA protocols and other Regulatory requirements
* Arrange appointments for Loss Adjusters or suppliers as needed
* Forward relevant documents to clients, notify Insurers, and document actions accordingly
* Monitor collections from Insurers, ensuring payments are received/made in accordance with agreed SLAs
* Keep clients and Insurers informed of all events and discussions during the claims process to ensure complete client satisfaction
* Develop strong working relationships with clients, insurers, and internal stakeholders to promote customer satisfaction
To be a successful Trainee Claims Handler you will demonstrate:
* Excellent interpersonal skills, including effective listening, verbal, and written communication
* Proactive approach and problem-solving skills
* Ability to identify potential problems and seek advice and support when required
* Capable of working with highly confidential information
* Any Insurance Claims Handling experience would be advantageous but not essential as full training is provided
You will also benefit from:
* Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days
* Defined contribution pension scheme, with Employer contributions
* Life insurance, 4x your basic annual salary, which you can top-up to 10x
* Income protection, for up to 50% of your annual income, with options to top up
* Health cash plan or Private Medical Insurance
* Three paid volunteering days per year
* Employee Stock Purchase plan, offering company shares at a discount
* Critical illness cover
* Discounted gym membership
* Season ticket loan
* Discounted voucher portal to save money on your weekly shop or next big purchase
* Emergency back-up family care
Apply Now
Fill in the form and attach your CV below.
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