This range is provided by Tate Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Tate Recruitment
* Temp with the view to go perm - must be available immediately
Location:
* NW4 ( must be within a commutable drive as no nearby tube/station)
Hybrid:
* 3 days in the office / 2 at home (after training period, usually a few months)
Working Hours:
* Monday to Friday, 9:00am – 5:30pm (37.5 hours per week).
We’re looking for a friendly, reliable and organised person to join our clients growing team as a Customer Service Advisor. Our client is one of the fastest growing UK-based internet provider specialising in fast, reliable broadband for rural and remote areas. Using 4G and 5G technology, They deliver high-speed internet where traditional landline and fibre services lack, backed by expert support and excellent customer reviews.
This role is all about helping their existing customers have a great experience, from answering day-to-day queries to onboarding new clients and ensuring everything runs smoothly.
Role Overview: As the initial point of contact for customers, you will manage a variety of administrative and support tasks, including:
* Addressing customer inquiries via phone and email, covering topics such as billing, contract details, and general account support.
* Processing customer orders, returns, and replacement equipment.
* Onboarding new customers, managing their orders, keeping them updated, and ensuring a smooth installation or setup process.
* Handling and resolving customer complaints with professionalism and care.
* Coordinating with internal teams, such as technical support and operations, to ensure a seamless customer experience.
Qualifications:
* Previous experience in customer service, operations, or administration is essential.
* Excellent communication skills—clear, friendly, and confident both on the phone and in writing.
* Highly organized with strong attention to detail, capable of managing multiple tasks effectively.
* Proficient in using systems to process orders, track returns, and maintain accurate customer records.
* A proactive, dependable team player willing to assist wherever needed.
Seniority level: Not Applicable
Employment type: Temporary
Job function: Customer Service
Industries: IT Services and IT Consulting
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