Customer Services Assistant – Chelmsford Central Library, Chelmsford
Client:
Essex County Council
Location:
Chelmsford
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
9133fb021e64
Job Views:
7
Posted:
20.02.2025
Expiry Date:
06.04.2025
Job Description:
Customer Services Assistant – Chelmsford Central Library
Permanent, Full Time
£23,344 per annum
Working Style:
Come and join us in Libraries where we are starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.
We are currently recruiting a Customer Services Assistant based within our flagship library in Chelmsford and offering cover to the libraries in the surrounding areas. Please note this role will include Saturday working.
Due to the different areas where you may work, the job role requires you to be mobile throughout an operational area.
The Role
You will join a dynamic service that is evolving to meet the diverse needs of our customers. Libraries around the UK are adapting to different demands based on their locations, and your knowledge will be invaluable in this process.
As part of the team, you will assist with various tasks, including moving books and trolleys, setting up events, supporting book circulation, issuing, and signposting customers to different services. This role involves lots of movement throughout the library.
We want you to feel proud to play your role and be our eyes and ears for what makes a difference to our customers.
The Opportunity
Our Customer Service team are at the heart of what we do - they are the face of our libraries and our driving force. To join them you will need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment – your experience, your age and your perspectives are welcome in our team.
Key Responsibilities
* Primarily – you like helping people. If you have IT skills – self-taught or not, that is ideal. We use self-service equipment, and our customers always need your empathy and patience.
* Arranging and conducting Rhymetime or Storytimes, an inclusive session for all families with babies and toddlers.
* Health & Safety is key to what we do. We would like you to be the kind of person who sees things that need sorting and help sort them out.
* You will help with promotional activities – we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries.
* Assisting customers to use the library catalogue and learn to use the full library offer.
* Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
* Data drives us – you will help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
* Our smaller libraries have less staff, so we will ask you to help with unlocking / locking up and ask you to be a trusted keyholder.
Experience and Qualifications:
We welcome candidates with a diverse range of experiences and qualifications. Here is a sample – what we are interested in is if you are brilliant at the basics which include:
* Possession of a Driving Licence
* Demonstration that you know how to use IT systems and have the ability to learn.
* Customer service experience in any area
* Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
* Enthusiasm and ideas
* Enjoy working within a team to make us as brilliant as possible.
We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment.
Interviews
Interviews for this position will involve two stages. First stage of the interview process will be an Assessment Day held on Thursday 27th February from 9:30am until 12pm which will involve teamwork activities and a presentation (Rhymetime/Storytime or similar). Second stage interviews will be conducted week commencing Monday 3rd March and will involve a face-to-face interview with the team.
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
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