Fanhams Hall Hotel, Ware, Hertfordshire
Full Time
Competitive Salary and Benefit
Closing Date: 25th April 2025
In a Nutshell
We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.
If you enjoy variety and meeting lots of new people every day you might like to join and lead our Reception team. We are now looking for a Reception Manager – someone who would like to be the friendly face our guests when entering the hotel. This is a pivotal role, to ensure all our guests experience a warm welcome, whether they come for the day, or for a longer stay.
Our Guests tell us that they love the home from home feel, and being made to feel welcome the moment they arrive. If you enjoy making people happy and have experience from within the hotel sector leading a front of house team, send us your CV now!
Lots to do but lots of fun
* Ensure that guest’s expectations are exceeded at all times in all areas of reception/front of house department.
* Leading from the front by being very visible to guests, interacting at every possibility, building a strong rapport and ensuring that every guest need or requirement is catered for.
* Profiles of guests are updated so we can create memorable experiences on return visits.
* Deal effectively with more challenging guest situations in-house and resolve them appropriately.
* Log any guest comments or feedback and effectively communicate within the team.
* Ensure that there is good follow up in place so that any in-house situations are effectively resolved.
* Monitor team member performance to develop them within the department.
* Promote sales awareness positively within department and to maximise sales opportunities, inclusive promoting upgrades, afternoon teas, dinner reservations and other hotel services.
* Maintain key and cash security in accordance with company standards.
* Ensure revenue is not being written off, and that daily Adjustment Reports are sent to Accounts with the day’s banking.
* Maintain control of pending accounts, credit checks, credit limits, corrections and adjustments in accordance with company standards.
* Control and monitor room allocations to ensure bedroom stock is not overused resulting in extra refurbishments and damage to bedroom furnishings.
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
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