Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Responsibilities:
* Analyze, document and prioritize business requirements in cooperation with key users, process owners and business leaders.
* Analyze, model and document current-state and future-state business processes.
* Design and implement process improvements and system enhancements that conform to ThermoFisher, industry and application standard processes.
* Prepare IT investment proposals and demonstrate the value of IT investments in financial and strategic terms to business and IT leadership.
* Improve the utilization of existing business applications and technologies to meet business requirements and to improve and leverage of IT assets.
* Perform data analysis using queries and ad-hoc reporting tools.
* Document application work instructions and training materials.
* Provide periodic class-room training on supported systems and changes to systems.
* Provide day-to-day application support to key users.
* Solve technical application and data issues and engage with third party suppliers for higher levels of support.
* Communicate and collaborate with users to analyze information needs and functional requirements
* Liaise between the business, technology teams and support teams
* Follow company’s Global IT Policies & Procedures
* Lead projects
* Other duties as assigned
Minimum Requirements/Qualifications:
* Bachelor’s Degree in Computer Science or related field. Equivalent work experience acceptable
* Interpersonal and communication skills, both verbal and written.
* Exceptional customer service skills.
* Enhanced PC knowledge and abilities applying Microsoft products, also Cloud experience would be beneficial.
* Ability to analyze complex systems, and solve and isolate system issues.
* Ability to work in a highly matrixed organization
* Strong ERP AS/400 (System i) experience with Infor XA (MAPICS), 5+ year’s experience preferred
* Experience in Discrete Manufacturing
* GxP experience preferred
* Able to explain and champion technical concepts to a broad audience
* Analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
* Excellent verbal and written communication skills and the ability to communicate effectively and professionally with a diverse group of managers, workers at all levels in a complex environment