Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Gloucester
Role Purpose and Key Responsibilities:
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day responsibilities will include assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained while accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will manage the operations of the shop.
Key Responsibilities
1. Support the Shop Manager with the day-to-day running of the shop and the shop team.
2. In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including:
1. Opening and closing the shop
2. Managing and guiding the Shop Team
3. Cash management procedures
4. Managing and utilizing the company Time and Attendance system while ensuring adherence from the Shop Team
3. Lead by example and drive your team to maintain shop presentation standards.
4. Encourage colleagues to share ideas for improvements.
5. Focus on shop results to identify opportunities and drive team performance.
6. Provide outstanding customer experience.
7. Educate and guide your team to deliver excellent customer service.
8. Accept bets as per procedure, accurately processing customer bets through various channels, including betting terminals and in-shop transactions via the EPOS System.
9. Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
10. Ensure adherence to all operational procedures, including cash management and security protocols.
11. Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
1. Ability to confidently lead a team and inspire others.
2. Ability to build excellent working relationships with colleagues.
3. Operate with trust and integrity; be an excellent role model for others.
4. Excellent communicator with the ability to provide clear guidance and feedback.
5. Adaptability to different situations and ability to lead in bringing new ideas forward.
6. Problem-solving and creative thinking skills.
7. Energy and drive to develop yourself and others.
8. Customer service focused.
9. Enthusiastic people person.
10. Keen interest in sporting industry/events and ability to build rapport with customers.
11. Ambitious and driven to progress within the company.
12. Promote the company brand and drive team performance.
Desirable Skills and Experience
1. 1 year of Assistant Manager/Supervisor Retail experience.
2. Industry experience is welcomed but not essential as full training is provided.
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