Customer Trials Advisor
The Opportunity:
My client working within the sustainability sector is looking to hire a customer service focused Trials Advisor for their external clients. You will support the Customer Trials team to deliver a smooth and engaging customer journey through the trial process.
Reporting to the Trials Manager, the role will enjoy a varied and dynamic work environment, working closely with the Sales team and the Managing Director. The aim of the role is to showcase my client’s potential to their potential new customers, ultimately resulting in a sale at the end of the Trial process.
You’ll also contribute ideas and solutions to the Trials Manager to ensure delivery of a high-quality service, offering improvements for customers based on experience and feedback. The role includes day-to-day responsibilities as well as ad-hoc tasks throughout the sales and trials process.
Skills and Experience:
1. Taking prospective customers through my client's Trial process, including conducting Pre-Trial calls and gathering all relevant information from potential new customers.
2. Liaising with third-party fitting companies to ensure timely and smooth installation of the device into the trial vehicle.
3. Keeping all internal systems and CRMs up to date with customer data, regularly cross-checking all customer accounts to ensure everything is set up correctly.
4. Managing customer expectations around deadlines and maintaining regular contact.
5. Providing customer training around our portal, ensuring all reporting and assignments are set up correctly.
6. Highly focused on customer service, responding to customer queries in a timely manner.
For more information about this exciting role as a Customer Trials Advisor with our client based in Exeter, Devon and their ongoing growth plans, please contact John here at ISR.
#J-18808-Ljbffr