An exciting opportunity has arisen to join our Hospital Flow Directorate Team within the Discharge Lounge Service. This role has been created to support the timely and safe discharge of our patients from acute services and will be key to ensuring the safe booking and usage of the various transport requirements for patients. The role will work across the 5-day period.
An understanding of the discharge process within a hospital setting is essential, and the key skills required are a professional and approachable manner- both in person and via telephone, and an ability to use/willingness to learn various computer systems. These will include Microsoft Office and internal systems including NWAS booking system. The successful candidate will be expected to manage and delegate jobs to other providers when necessary.
The daily tasks of the Operational Flow Administrator include:
1. Data inputting
2. Liaising with various members of the MDT inclusive of bed management, discharge coordinators, NWAS operators, and private ambulance transport
3. Ensuring transport is utilized effectively and appropriately
4. Providing reception service for visitors, telephone callers, and mail
5. Checking, recording, and inputting all referrals (discharge notifications) on appropriate databases/systems
6. Ensuring recording, processing, and updating local authority systems is in line with their specific policies and procedures
7. Updating sickness and absence procedures
8. Organizing stationery and equipment orders
9. Information and data processing and reporting
10. Maintaining patient/service user files
11. Updating care plans/assessments
12. Raising invoices for orders
13. Minute taking
14. Updating Master Control Plan (patients who are medically optimized)
15. All other duties that are considered appropriate to the post
The Operational Flow Administrator must be aware of policies and procedures around safeguarding/vulnerable people. They must be compliant with patient confidentiality and maintain a professional approach and work within the expected code of conduct.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
1. Maintain trust professional standards
2. Ensure the confidentiality of all patient information in line with Data Protection/Caldecott legislation
3. Ensure the privacy and dignity of all patients is paramount and not compromised
TEACHING & TRAINING RESPONSIBILITIES
1. Keep up to date with mandatory training
2. Develop own skills and knowledge and contribute to the development of others
AUDIT
1. Assist colleagues in the undertaking of audits
This advert closes on Thursday 2 Jan 2025.
Proud member of the Disability Confident employer scheme
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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