Job summary CDDFT Community Respiratory Nursing Service is pleased to advertise a permanant Clerical Administrative Assistant, based at Chester-Le-Street, 18 hpw, to join the team to support the nursing service across County Durham and Darlington. Clinical administration is a key function in the management and day to day functionality of community nursing teams and the patients they care for. The purpose of this role is to work with and support the Community Respiratory Nursing team with their clinical administration functions associated with the management of patients: accepting incoming tasks and referrals to the team, setting appropriate ledgers within SystmOne to allocate specific appointment Main duties of the job To work with staff across the Community Respiratory Nursing service in a none patient facing clinical role: o To be responsible for the accepting and completing of electronic tasks with the help of the nursing staff as required. o Allocate work appropriately using electronic systems. o To identify and apply appropriate care plans, setting frequency and date. o Carry out administrative and housekeeping tasks to support the service and patient care. o Participate and provide training around the electronic patient management system and functioning of the team in their area. o Provide and receive routine information requiring tact or persuasive skills; Provide and receive complex or sensitive information; Provide advice, instruction or training to the team Provide and receive complex, sensitive information; dealing with and understanding behaviours. Client Group: community respiratory adult patients About us If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post. Full Job Descriptions can be found in the adverts supporting documents Date posted 05 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number C9439-24-1128 Job locations Chester Le Street Community Hospital Front Street Chester Le Street County Durham DH3 3AT Job description Job responsibilities Electronic referrals and tasks, action appropriately whilst seeking advice if required. Manages own workload with an understanding of what needs to be done, when and why in order to assist the function of the team. Has the ability to flex and prioritise if required due to an unexpected or urgent need. Provide staff with advice re administrative procedures and help with access as required. This includes general admin duties around RA agent and IAA functions. Coordinating clinical work for colleagues, within SystmOne. This will include a review of allocated visits to ensure they are as geographically close together as practical while maintaining continuity of care to our patients. Communicate with patients, relatives and health care practitioners effectively who may be distressed and/or challenging at times. Demonstrating effective time management skills and participates in the monitoring and reviewing of team performance. Gather key audit data from electronic systems and produce reports to Clinical Lead/Matron as requested and within time scales. Promote an environment where health promotion and informed patient choice is encouraged and developed to its maximum potential, within the available resources To undertake relevant training to enable the provision of a high quality service. To complete effective record keeping in accordance with Trust policy and legal requirements. To commit to continuous personal development/lifelong learning by attending mandatory training, relevant training courses, use of eLearning and adhere to all trust policies and procedures. To attend supervision/1:1 sessions, to undertake appraisal preparation and contribute to objective setting and personal development planning. To participate in and contribute to all activities associated with the teams response to current trends and changes within the NHS COMMUNICATIONS AND WORKING RELATIONSHIPS The post holder will communicate in a number of ways to allocate work, discuss patients but also with the Single Point of Access staff in referral management, primary care staff and Allied Health and Social Care professionals as well as hospital staff, patients and relatives. They will need to form professional relationships with all parties in order to communicate effectively in a way which respects their views, autonomy and culture. To effectively liaise with patients, carers and a range of Health and social Care staff to facilitate treatment/rehabilitation plans. To report effectively to the team on performance/progress Job description Job responsibilities Electronic referrals and tasks, action appropriately whilst seeking advice if required. Manages own workload with an understanding of what needs to be done, when and why in order to assist the function of the team. Has the ability to flex and prioritise if required due to an unexpected or urgent need. Provide staff with advice re administrative procedures and help with access as required. This includes general admin duties around RA agent and IAA functions. Coordinating clinical work for colleagues, within SystmOne. This will include a review of allocated visits to ensure they are as geographically close together as practical while maintaining continuity of care to our patients. Communicate with patients, relatives and health care practitioners effectively who may be distressed and/or challenging at times. Demonstrating effective time management skills and participates in the monitoring and reviewing of team performance. Gather key audit data from electronic systems and produce reports to Clinical Lead/Matron as requested and within time scales. Promote an environment where health promotion and informed patient choice is encouraged and developed to its maximum potential, within the available resources To undertake relevant training to enable the provision of a high quality service. To complete effective record keeping in accordance with Trust policy and legal requirements. To commit to continuous personal development/lifelong learning by attending mandatory training, relevant training courses, use of eLearning and adhere to all trust policies and procedures. To attend supervision/1:1 sessions, to undertake appraisal preparation and contribute to objective setting and personal development planning. To participate in and contribute to all activities associated with the teams response to current trends and changes within the NHS COMMUNICATIONS AND WORKING RELATIONSHIPS The post holder will communicate in a number of ways to allocate work, discuss patients but also with the Single Point of Access staff in referral management, primary care staff and Allied Health and Social Care professionals as well as hospital staff, patients and relatives. They will need to form professional relationships with all parties in order to communicate effectively in a way which respects their views, autonomy and culture. To effectively liaise with patients, carers and a range of Health and social Care staff to facilitate treatment/rehabilitation plans. To report effectively to the team on performance/progress Person Specification Special Skills and Knowledge Essential Good verbal and written communication skills Good organisational and facilitation skills Ability to work independently General IT skills Desirable Using data extraction Preparing excel spreadsheets Clinical knowledge Able to assess service user needs, and allocate the visit to the appropriate professional to deliver the care Qualifications Essential NVQ level 3 or equivalent. Desirable Understanding and familiarity with electronic systems such as SystmOne Experience Essential Evidence of team working. Experience of using trust electronic systems such as SystmOne and telephone call handling Desirable Understanding of community nursing and systems of working Special Requirements Essential Able to travel across Trust sites to meet the requirements of the post Person Specification Special Skills and Knowledge Essential Good verbal and written communication skills Good organisational and facilitation skills Ability to work independently General IT skills Desirable Using data extraction Preparing excel spreadsheets Clinical knowledge Able to assess service user needs, and allocate the visit to the appropriate professional to deliver the care Qualifications Essential NVQ level 3 or equivalent. Desirable Understanding and familiarity with electronic systems such as SystmOne Experience Essential Evidence of team working. Experience of using trust electronic systems such as SystmOne and telephone call handling Desirable Understanding of community nursing and systems of working Special Requirements Essential Able to travel across Trust sites to meet the requirements of the post Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name County Durham & Darlington NHS Foundation Trust Address Chester Le Street Community Hospital Front Street Chester Le Street County Durham DH3 3AT Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)