IT Technician Apprentice
Apply From: 21/11/2024
Learning Provider
Delivered by VELOCITY 1ST LIMITED
Employer
ALAMO BUSINESS SYSTEMS LTD
Vacancy Description
You will work alongside our existing team of engineers and provide first and second line helpdesk support for desktop, server and infrastructure to our business and school customers around the Wakefield area. You will be based at our main office in Wakefield working alongside our Second Line technicians. There will also be the opportunity to work at customer sites.
Your duties and responsibilities in this role will consist of:
* Taking and making telephone calls.
* Dealing with Office 365 Queries.
* Dealing with VoIP/Telephony queries.
* Dealing with general IT support queries (PC’s and Macs).
* Dealing with broadband, Wi-Fi, and network queries.
* Preparing hardware to be delivered to customers.
* Imaging computers and configuring network hardware.
* Admin: Ticketing.
* Admin: Timesheets.
* General admin.
Key Details
Vacancy Title
IT Technician Apprentice
Employer Description
We are an IT managed service provider located in Wakefield and have been supporting local schools and businesses for over 25 years. Our core business is managed IT support throughout Yorkshire and in addition to this we also provide consultancy, IT hardware, telephone systems, broadband & everything ICT. Our aim is to provide a complete technology solution and build strong, lasting relationships with our customers. We are proud of our high customer retention rate, and this is a testament to our staff who always strive to “go the extra mile” supporting customers.
Vacancy Location
11 APPLETON COURT WAKEFIELD WF2 7AR
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000287836
Key Dates
Apply From
21/11/2024
Closing Date For Applications
2024-12-06 23:59:59
Interview Begin From
Possible Start Date
2024-12-09 00:00:00
Training
Training to be Provided
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
* Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
* Address IT issues by prioritising in response to customer service level agreements.
* Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
* Support the roll out of upgrades or new systems or applications.
For a full list of programme modules visit: https://velocity-pt.co.uk/
Learning Provider
VELOCITY 1ST LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience.
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