Are you passionate about technology and eager to kickstart your career in IT? The Russell Education Trust is offering an exciting opportunity for a motivated and tech-savvy individual to join our dynamic team as an IT Apprentice. RET oversees a network of thriving schools, and as part of our IT team, youll play a key role in supporting the technology infrastructure that powers our educational excellence. This apprenticeship will provide hands-on experience in a professional IT environment, combined with structured learning to help you develop the skills needed for a successful career in IT. In this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Support and maintain the Schools IT systems. Provide efficient IT support to all teachers, support staff and students. Escalate IT issues to the IT Manager where necessary. Retain ownership of incidents and monitor until satisfactory resolution is achieved. Follow established procedures for service requests, utilising a ticketing system to prioritise, handle and manage issues and queries. Diagnose and resolve technical issues. Support the IT Manager in undertaking IT projects as instructed by the IT Manager. Support the IT Manager to maintain the 3-year rolling plan Provide desktop and server support. Set up, configure and install authorised software to new IT equipment. Ensure security and upgrades are applied to desktops and laptops/Chromebook Fault find existing IT equipment. Ensure asset register and licensing records are kept up to date at all times. On-site support for school events, including evening events. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £24,027 per annum Monday to Friday 37 hours per week Local Government Pension Scheme (LGPS) for support staff with 23.8% employer contribution correct as of April 2024). Staff well-being at the forefront of the schools priorities. An Employee Assistance Programme to provide employees with access to tools to be happier and healthier and support mental health. On-site car parking and secure bike racks for staff. Desired Qualities, Skills and Knowledge: Grade 4 in Maths and 5 in English is essential for this role Excellent communication skills both written and verbal. Proactive nature and good initiative with the ability to solve problems. Empathetic attitude with the ability to build excellent rapport with users. Remain calm under pressure. Good working knowledge of Microsoft Office. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ