Job summary NHS 111 online helps you find the right care for an urgent health problem. We are a multidisciplinary team of user researchers, designers, clinicians, developers and technical people working to agile principles. Our priorities are set by user needs and our aim is to develop a product that is accessible to all.We are looking for a Content Designer to join our award-winning team. You will gain experience working on a patient-facing product in an exciting and fast-paced environment Main duties of the job Work as part of a multidisciplinary squad creating new features/improvements as set out by our roadmap Create clear, actionable content based on user need to NHS Service Manual standards Work with 111 online and NHS Pathways clinicians to ensure the triage is appropriate for unassisted, online users, including media where appropriate Be responsible for checking and updating content for new Pathways algorithm releases (4x per year) for 111 online Work closely with interaction designers and user researchers to design user journeys and flows based on user insight Iterate live content based on user feedback and data insight Attend and present crits within the design squad Advocate for user-focused content with internal and external stakeholders Quality assure content throughout production to release About us The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by: Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities. Making the NHS a great place to work, where our people can make a difference and achieve their potential. Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care Optimising the use of digital technology, research, and innovation Delivering value for money. If you would like to know more or require further information, please visithttps://www.england.nhs.uk/. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website. Date posted 22 October 2024 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year Contract Permanent Working pattern Full-time, Job share, Flexible working Reference number 990-TD-P&P-6558797-E Job locations NHS England Leeds, London, Exeter LS1 4AP Job description Job responsibilities See attached JD and Person Spec. in documents tab Work as part of a multidisciplinary squad creating new features/improvements as set out by our roadmap Create clear, actionable content based on user need to NHS Service Manual standards Work with 111 online and NHS Pathways clinicians to ensure the triage is appropriate for unassisted, online users, including media where appropriate Be responsible for checking and updating content for new Pathways algorithm releases (4x per year) for 111 online Work closely with interaction designers and user researchers to design user journeys and flows based on user insight Iterate live content based on user feedback and data insight Attend and present crits within the design squad Advocate for user-focused content with internal and external stakeholders Quality assure content throughout production to release Job description Job responsibilities See attached JD and Person Spec. in documents tab Work as part of a multidisciplinary squad creating new features/improvements as set out by our roadmap Create clear, actionable content based on user need to NHS Service Manual standards Work with 111 online and NHS Pathways clinicians to ensure the triage is appropriate for unassisted, online users, including media where appropriate Be responsible for checking and updating content for new Pathways algorithm releases (4x per year) for 111 online Work closely with interaction designers and user researchers to design user journeys and flows based on user insight Iterate live content based on user feedback and data insight Attend and present crits within the design squad Advocate for user-focused content with internal and external stakeholders Quality assure content throughout production to release Person Specification Qualifications Essential Educated to post graduate degree/diploma or equivalent. Experience Essential Can proofread, edit, and write information clearly and concisely, with experience of translating complex clinical or technical information into plain English. Awareness of the need to develop content which uses user centred design principles to meet industry standards and user needs Skills / Knowledge Essential Awareness of Agile service development and working collaboratively in multidisciplinary teams Awareness of the importance of creating accessible content Understanding of content performance metrics and evaluation techniques Person Specification Qualifications Essential Educated to post graduate degree/diploma or equivalent. Experience Essential Can proofread, edit, and write information clearly and concisely, with experience of translating complex clinical or technical information into plain English. Awareness of the need to develop content which uses user centred design principles to meet industry standards and user needs Skills / Knowledge Essential Awareness of Agile service development and working collaboratively in multidisciplinary teams Awareness of the importance of creating accessible content Understanding of content performance metrics and evaluation techniques Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name NHS England Address NHS England Leeds, London, Exeter LS1 4AP Employer's website https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)