Market Harborough & Bosworth Partnership
We require full-time Patient Services Advisors to work in our busy reception department at Market Harborough Medical Centre.
Candidates must have previous experience in a similar role and be able to demonstrate excellent telephone manner and customer service skills, plus the ability to work as part of a team.
Main Duties of the Job
Duties include managing patient telephone calls, responding to enquiries, and carrying out a variety of administrative tasks.
Job Responsibilities
* To answer the telephone, incorporating switchboard, in a polite and courteous manner at all times.
* To make appointments, change appointments, and arrive patients for all clinicians.
* To inform patients of test results in accordance with the practice protocol.
* To review and update patients' address details, telephone numbers, and email addresses when appropriate.
* To answer any patients' queries that arise during the day-to-day work of the business.
* To ensure all new patient registrations are completed on receipt from the patient and entered onto the system.
* To ensure online registrations are completed in accordance with the business protocol.
* To retrieve patient medical records when requested and re-file when necessary.
* To ensure all faxes are distributed to their destination in an efficient manner.
* To scan and code all correspondence for the practice.
* To cover duties for other staff members that may arise due to absence, sickness, or annual leave.
* To act as chaperone for the clinical team (DBS certificate required).
* To book ambulances as required.
* To take requests for home visits and provide details to the supervisor.
* To process e-referral requests as detailed by the Doctors.
* To book appointments and manage queries on the nurses' desk.
* To complete the patient notes as detailed by the Doctors.
* To distribute to patients repeat prescriptions in accordance with practice protocol.
* To attend monthly staff meetings and to contribute in a concise and professional manner when required.
* To undertake any additional duties given by the Practice Manager from time to time or as the business dictates.
Person Specification
Qualifications
* English and Maths GCSE pass or equivalent.
* Microsoft Office basic level.
Experience
* Experience in a busy customer-facing environment.
* Excellent telephone manner.
* Highly organised, methodical, and logical.
* Positive and proactive approach to work.
* Confident on the telephone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Market Harborough & Bosworth Partnership
#J-18808-Ljbffr