Job Description
About United Call Centers (UCC)
United Call Centers (UCC) is a global leader in customer experience solutions, specializing in multilingual support for various industries. With a fully remote workforce, we connect businesses with highly skilled professionals who deliver top-quality customer service. As we continue to grow, we are looking for freelance Customer Support Representatives for one of our e-commerce Clients' premium brand.
Work from Anywhere | Flexible Contract | English (at least C2) Required
Are you passionate about delivering top-notch customer support? Do you have experience handling premium customers and ensuring seamless service? Join our Team now!
What You'll Do
* Provide exceptional support via phone, email, and live chat
* Assist customers with general inquiries, troubleshooting, and eCommerce-related queries
* Ensure a seamless and high-quality customer experience
* Maintain accurate records in our CRM system (Salesforce experience is a plus)
* Work closely with the team to meet service standards
What We’re Looking For
1. Professional, at least C2-level English proficiency
2. Previous technical support experience preferably in a call center environment<...