As Travel Administration Executive, you will be responsible for handling contacts from our members or call centre, ensuring that enquiries are handled in a professional manner with an exceptional level of customer service. You will be part of the Travel Administration team, which is responsible for ensuring reactive support to our partners and members. Your main focus will be to handle operational changes, processing reservations & amendments. This role can be based in London, Berlin, or Amsterdam.
We are looking for a dedicated Customer Service Executive, ideally with experience in the travel industry, who can resolve customer escalations effectively and can consistently meet or exceed service targets and KPIs while addressing complex customer needs. You will be able to turn challenges into opportunities to improve customer satisfaction and deliver solutions swiftly to prevent further escalations and business disruption, whilst always keeping the customer in mind.
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