Advancing People Multilingual - Recruitment Specialists are Recruiting for a German & French Speaking Customer Advisor for their client based in Wolverhampton, West Midlands.
As a German & French Speaking Customer Advisor, it will be your responsibility to work with customers based in the German & French speaking region, providing excellent customer service via phone & email, ensuring enquiries are dealt with in a prompt and professional manner.
Main Responsibilities
* Accurately & professionally manage inbound calls.
* Deal with web enquiries in a prompt manner.
* Generate as well as manage responses back to customers/consumers via letters, telephone & email.
* General administrative duties.
* Take receipt of returned products and manage the product through to investigation and closure of the issue.
* Carry out translations as required.
Person Specification
* Fluent in German & French.
* Previous experience working in a customer service environment is desirable.
* Strong customer focus and professional approach.
* Excellent communication skills, both oral and written.
* Excellent ability to demonstrate innovation and good judgement/problem-solving skills when making decisions.
* Ability to learn new systems and processes.
* Good computer skills.
* Positive 'can do' attitude.
This is a full-time permanent position offering an annual salary of £28,000 + attractive company benefits!
This role offers flexibility to work from home / work remotely 1 day a week.
Apply now!
Advancing People Multilingual - Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
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