Description Job Title: Senior Care Officer Contract Type: Permanent Salary: £29,635.83 per annum (£30,551.56 is achieved after 18 months successful performance in the role) Working Hours: 37.5 per week Working Pattern: Shifts including weekends and evenings between Mon & Sun 07:00 & 22:30 Location: Harbour Place, Workington If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Senior Care Officer The build for this brand-new extra care scheme Harbour Place in Workington is well underway and we are now recruiting for the Senior Care Officer. You will work collaboratively to engage and empower the team to deliver an outstanding service with compassion and respect, putting customers first and treating them with dignity. You will be working with customers to live their best life and to maintain independence, supporting customers with a person-centered approach. About you We are looking for someone with: Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and deliver improvements. Ability to use initiative and have confidence to make and act on decisions. Awareness of CQC standards. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Engage a Team: Work with your team to create a safe environment where colleagues can talk openly and honestly Hold regular ‘supervision’ by observing activity of Care Assistants in customer homes, support individuals to achieve the best approach to person centered care for our customers Support and provide guidance to team members which could include coaching, mentoring or upskilling colleagues. Support in facilitating regular team meetings to update and encourage your team to share ideas and best practice Recognise and acknowledge the achievements of your colleagues and share this information with your managers who can reflect with colleagues in their 121’s Build effective partnerships with other colleagues across Riverside and participate in wider initiatives. Service Support: Support your managers to ensure the service is delivered in line with CQC and contractual requirements. To be a point of contact for customers and staff, where relevant. Promote and implement Care policies and procedures to ensure your team are effective and always delivering a safe service Support your manager to meet Riverside performance targets around KPIs Assist the Service Manager with rostering round rostering, to ensure all shifts are covered effectively Support the management of a robust medication procedure in line with national Safe Handling of Medication guidelines. This will include overseeing the safe and effective administration, storage and prompting of prescribed medication to customers. Support the service to ensure compliance with Health & Safety legislation and other regulatory obligations, assessing and reporting all risks to your line manager to ensure the correct control measures are put in place. Work alongside your team to make referrals to Social Services and Occupational Therapists ensuring safe standards of care to our customers. Support Customers: Support your team through supervision to provide a person-centered service for customers in line with CQC and internal standards and if required, carry out the care to customers. Assess customers’ and potential customers’ care and support needs in consultation with relevant agencies. Work to meet the monthly KPIs and review care plans every 6 months in line with company policy. Monitor and evaluate customers’ welfare needs, maintain regular contact with customers as and when required and respond to emergency situations. Involve and engage customers and take their views into account in the design and delivery of all aspects of the service. Other Information: You will be required to work flexibly to meet customer and business needs, which may include out-of-hours working and alternate weekends. Undertake regular training and take responsibility for your own continuous development to enable you to deliver your role safely Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy & Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling, etc. Deliver your role in line with the Riverside company values – “Our Riverside Way”. Participate in team meetings and attend regular supervisions and reflective practice sessions. From time to time you may be required to undertake additional duties and responsibilities in consultation with your line manager. Person specification Essential A resilient team player with a caring, empathic, supportive, and flexible, can-do attitude. Able to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and deliver improvements. Competent IT skills Experience of working in a team and communicating positively with other people. Experience of being able to organize tasks and plan accordingly whilst dealing with people. Able to use initiative and have confidence to make and act on decisions. Awareness of CQC standards. Desirable Health & Social Care qualification or accredited equivalent and/or evidence of continuing professional development.