Vacancy Information
Hourly rate of pay: £12.96 - £13.78
Days and Hours of Work:
Monday - Friday, 09:00-17:00
Flexi time is applicable, and starting and finishing times are flexible.
To start asap.
An opportunity has arisen for a permanent full-time Senior Business Support Assistant in the Council Support administrative team. We are looking for an enthusiastic and experienced administrator, assisting with an interesting and varied range of duties. The successful candidate will provide administrative support to the Customer Feedback & FOI Team, along with ad hoc administrative support to other areas of the team as and when required.
Key Responsibilities:
1. Provide comprehensive administrative support to the Customer Feedback and FOI Team.
2. Monitor mailboxes, log incoming FOI requests, escalating where appropriate.
3. Respond to incoming customer feedback calls, emails and online submissions.
4. Support the Customer Feedback and FOI team to meet statutory deadlines.
5. Establish and maintain effective working relationships with staff at all levels.
6. Deliver a high-quality customer service.
Requirements:
7. Strong communication and numeracy skills.
8. Proven experience in use of Microsoft Office suite.
9. Proven organisational skills with the ability to prioritise tasks.
10. Ability to use initiative and work flexibly as duties may change.
11. Commitment to delivering excellent customer service.
Home / Hybrid Working Consideration
Applications for homeworking or hybrid working will be considered for this post, subject to a trial period and in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Job Requirements
Relevant Qualifications
Educated to ‘Higher’ level, NC or SVQ level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
Disclosure
The preferred candidate for this position may be subject to a Basic Disclosure Check carried out by Disclosure Scotland prior to a formal offer of employment being made by East Lothian Council.
Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link
Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.