If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the role and what we have to offer.
Main Duties of the Job
This position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies contract. This is done by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals and ICB contacts. The role is varied and covers a range of administrative responsibilities that support the day-to-day operations of the service, as well as contributing to its ongoing development.
Job Responsibilities
This is a Hybrid role, with an expectation of 2 days in Office in Loughborough, Leicestershire and 3 days from home. During induction/training (3-4 weeks), the successful candidate will be expected to come into the office every day.
Main Duties and Responsibilities
* Answering incoming and making outbound calls in a professional manner within agreed KPIs.
* Processing referrals within targeted timeframe.
* Updating patient information within the record system, ensuring a high level of accuracy.
* Monitoring and actioning treatment waitlists.
* Monitoring and responding to enquiries via email.
* Checking and processing letters to patients, GPs and Healthcare professionals.
* Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
* General administration and any other ad hoc duties to contribute to the smooth running of the service.
This is an excellent opportunity to build on your administration and customer service skills in a busy fast-paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.
Person Specification
We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work-life balance and a comprehensive benefits package.
Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr