Job summary We require 2 part time / 1 Full time medical receptionist to join our friendly team. The successful applicant must be computer literate, have good communication skills and be able to work under pressure. Hours of work required: Monday-Friday Main duties of the job The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy About us We are a large busy Practice based in the Cutgate area of Rochdale. We have 8 GPs, 2 ANP, 1 Pharmacist, 4 Practice Nurses and a Healthcare Assistant, working alongside a large team of administration staff. Date posted 09 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A1505-25-0000 Job locations Cutgate Precinct Edenfield Rd Rochdale Lancashire OL11 5AQ Job description Job responsibilities The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Job description Job responsibilities The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Person Specification Qualifications Essential A good level of General Education Computer Literate Customer Care Experience Desirable A good level of General Education Computer Literate Customer Care Experience Person Specification Qualifications Essential A good level of General Education Computer Literate Customer Care Experience Desirable A good level of General Education Computer Literate Customer Care Experience Employer details Employer name Edenfield Road Surgery Address Cutgate Precinct Edenfield Rd Rochdale Lancashire OL11 5AQ Employer's website https://www.edenfieldroadsurgery.nhs.uk/ (Opens in a new tab)