OCTRIC SEMICONDUCTORS LIMITED
Newton Aycliffe (DL5 6JW)
Closes in 13 days (Monday 5 May 2025 at 11:59pm)
Northern Skills are recruiting on behalf of Octric Semiconductor Ltd. Octric are looking for a hardworking team player to join their busy team as an Information Communication Technician Apprentice. The successful learner will work towards a level 3 in ICT.
Wage: £14,722.50 to £23,809.50, depending on your age
Training course: Information communications technician (level 3)
Hours: Monday - Friday, Times to be confirmed. 37 hours 30 minutes a week
Duration: 1 year 9 months
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Responding to IT support requests from staff in a professional and timely manner
* Troubleshooting and resolving hardware and software issues
* Maintaining accurate records of requests, resolutions, and relevant information in the IT Service desk
* Installing, configuring and updating software applications and operating systems on workstations
* Assisting with setting up and configuring new user accounts and devices
* Supporting with routine maintenance tasks
* Assisting with troubleshooting network connectivity issues and resolve them promptly
* Assisting with managing hardware and software inventory
Where you’ll work
Millennium Way
Aycliffe Business Park
Newton Aycliffe
DL5 6JW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MIDDLESBROUGH COLLEGE
Your training course
Information communications technician (level 3) - Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* Apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades, either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non-routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Your training plan
* Information Communication Technician Level 3 Apprenticeship Standard
* Day release one day per week
* Middlesbrough College
Requirements
GCSE in:
* Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Logical
* Initiative
* Understand Microsoft Windows
* Interest in IT Infrastructure
Other requirements
This vacancy is to start immediately therefore you must be available to start before applying. All closing, interview and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Northern Skills will check candidates' eligibility prior to any interviews.
About this company
Located in Newton Aycliffe, UK, Octric occupies a purpose-built Class 100 manufacturing facility fully equipped to produce state of the art compound semiconductor products. Octric develops and manufactures compound semiconductor products used in a range of applications including defence and telecommunications. Octric has a bright new path ahead following the recent significant investment from the UK Ministry of Defence. Octric is focussed on developing the next generation of semiconductors.
* Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship is VAC1000313691.
Apply now
Closes in 13 days (Monday 5 May 2025 at 11:59pm)
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