Senior Business Analyst (Business Improvement)
Senior Business Analyst (Business Improvement)
Location: Reino Unido, Blantyre
Posted: Publicado hace 2 días
Closing Date: 15 de febrero de 2025
Job Requisition ID: R-12764
Aspect House, Blantyre, G72 0HT / Hybrid Working
Salary: from £37,142
Interviews are anticipated w/c 16th February
Help us create a better future, quicker
As Senior Analyst, you will devise and manage reporting for the debt collection process. The reporting will give greater visibility of individual agency performance and activity undertaken to reduce the overall debt levels incurred by the business.
With accountability for root cause analysis, business improvement and change, reporting, identification and establishment of effective process controls, the definition and recommendation of improvements for senior management approval, you will manage customer account and data analysis to identify emerging trends and the root cause of debt through energy supply.
Managing the way that business processes are devised, trained and implemented around SAP Dunning and actions that impact debt collection, you will use existing business knowledge and technical expertise to problem solve and process design, ensuring recommended solutions are effective.
What you’ll be doing
* Lead programme analysis of process defects, through detailed trend and data analysis across all process inputs and outputs.
* Manage and lead root cause analysis, idea generation and subsequent implementation and review of robust business solutions aimed at delivering quality across all relevant processes.
* Lead the analysis, reporting, improvement reviews and development of business improvement plans, assisting in implementing and delivering solutions to improve process outputs and customer experience.
* Lead analysis and recommendations for improvement in relation to team resource, demand, backlog clearance, productivity, quality and value across all key departmental processes for all customer segments and dunning processes.
* Responsible for the project management of, and recommended solutions through to successful implementation for own activities.
* Proactive analysis of KPIs / CTQs to identify trends and issues, ensuring where appropriate these are included in departmental improvement plans.
* Development of reports using a variety of systems such as Business Objects and MS Excel to monitor business performance.
What you’ll bring
* A strong understanding of SAP and Dunning strategies and collection steps; with a knowledge of their configuration tables and practices.
* A good understanding of debt collection practices and processes.
* The ability to understand complexity quickly and make sound decisions with confidence and clarity within a complex and fast-moving environment.
* Well-developed project and programme management skills with a proven track record in delivering change initiatives and plans.
* Strong experience in the utilities industry with a clear understanding of the complexities inherent in the de-regulated electricity and gas markets.
* Proven ability to execute day-to-day operating plans and the ability to lead, incept, develop, coordinate manage and execute forward-looking business improvement plans and initiatives.
* Excellent analytical and problem-solving skills with an understanding of data modelling and ETL.
* Well-developed verbal and written communication skills.
* Ability to prioritise workloads while focusing on quality and delivery to agreed timelines.
* Good knowledge of six sigma and lean process improvement tools, techniques and a proven ability to recommend and help deliver business improvement change plans using these.
* Proficient in Power BI for data visualisation and business intelligence reporting.
* Strong knowledge of SQL for database querying and management. Experience with Azure Synapse Analytics for data processing.
* Familiarity with data warehouse concepts and practices.
* Ability to create and manage data pipelines.
* Experience in developing and optimizing data solutions.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
* 36 days annual leave.
* Holiday Purchase – perfect your work/life balance with extra annual leave.
* Share Schemes.
* Payroll Giving and Charity Matched Funding.
* Technology Vouchers – save more and spread the cost of your technology purchases.
* Electric Vehicle Schemes – to help you transition to green/clean driving.
* Cycle to Work scheme and Public Transport Season Ticket Loans.
* Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments.
* Life Assurance (4x salary).
* Access to Savesmart financial wellbeing support.
* Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long-term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
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